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Support AI

Customer support agents · by Yuma AI

AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.

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What it does

AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end. They take actions, not just send replies.

  • Automate ecommerce support tickets
  • Pre-purchase sales Q&A
  • Social media moderation
  • Live chat support
Category
Customer support agents
Built for
Retail and ecommerce
Users
eCommerce CX teams, D2C growth leaders, CX managers
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#2 · answer phone callsView ranking →

Documented workflow

“Oui. Yuma Voice répond à votre ligne support 24h/24 et 7j/7 et effectue de vraies actions dans vos systèmes pendant l'appel : corrections d'adresse, annulations, remboursements et changements d'abonnement. Chaque…”

Read product documentation
  • Oui. Yuma Voice répond à votre ligne support 24h/24 et 7j/7 et effectue de vraies actions dans vos systèmes pendant l'appel : corrections d'adresse, annulations, remboursements et changements d'abonnement. Chaque…
    Read source · yuma.ai ↗
  • Outbound: email and SMS, started by events like an order placed or a parcel delivered. And phone calls, with Yuma Voice. Every channel follows the same policies, and Brand pages let you set a different voice per channel. Can…
    Read source · yuma.ai ↗
  • Sí. Yuma Voice atiende tu línea de soporte 24/7 y realiza acciones reales en tus sistemas mientras el cliente sigue al teléfono: corrección de direcciones, cancelaciones, reembolsos y cambios de suscripción. Cada cambio se…
    Read source · yuma.ai ↗

Pricing

  • Free trial$0
  • Subscription$14,400/year
    • Illustrative Starter annual price
    • Paid upfront with a 12-month commitment
    • 12,000 resolutions / year at ~ $1.20 per resolution

Prices as published by Yuma AI, checked Nov 2026.

Security and compliance

As reported by Yuma AI. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • Data encryption in transit
  • Data encryption at rest
  • Least privilege access controls
  • Monitoring, logging, and intrusion detection
  • Regular security testing and vulnerability management
  • 15-20 automated quality control checks on AI-drafted replies before sending

Alternatives

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