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Social AI

Customer support agents · by Yuma AI

Automates social support queue across Facebook and Instagram.

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What it does

Automates social support queue across Facebook and Instagram. Auto-replies to routine questions, hides spam, amplifies positive mentions, and flags churn signals.

  • Automate ecommerce support tickets
  • Pre-purchase sales Q&A
  • Social media moderation
  • Live chat support
Category
Customer support agents
Built for
Retail and ecommerce
Users
eCommerce CX teams, D2C growth leaders, CX managers
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#1 · enforce ai guardrailsView ranking →

Documented workflow

“Every reply goes through multiple quality checks before it posts, catching hallucinations, policy breaks and tone drift. Hard Limits Block topics, restrict actions and set escalation triggers. The AI never steps outside…”

Read product documentation
  • Every reply goes through multiple quality checks before it posts, catching hallucinations, policy breaks and tone drift. Hard Limits Block topics, restrict actions and set escalation triggers. The AI never steps outside…
    Read source · yuma.ai ↗

Pricing

  • Free trial$0

Prices as published by Yuma AI, checked Nov 2026.

Security and compliance

As reported by Yuma AI. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • Data encryption in transit
  • Data encryption at rest
  • Least privilege access controls
  • Monitoring, logging, and intrusion detection
  • Regular security testing and vulnerability management
  • 15-20 automated quality control checks on AI-drafted replies before sending

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