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Userlens

Customer success · by Userlens

AI-native product analytics and customer success platform that predicts churn months before it happens.

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What it does

AI-native product analytics and customer success platform that predicts churn months before it happens. Monitors every user in every account, with account-level analytics, AI assistant, custom metrics, proactive Slack alerts, and CRM sync.

  • AI-native churn prediction for tech companies
  • Next-gen product intelligence for customer success
Category
Customer success
Users
Customer Success teams at B2B SaaS companies, Growing teams ready to act on product data, Larger enterprises with complex requirements
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free plan$0
  • EnterpriseCustom
    • Quoted by their sales team

Prices as published by Userlens, checked Oct 2026.

Security and compliance

As reported by Userlens. Ask for audit reports before you buy.

  • SOC 2 Type IIIn progress
  • GDPRCompliant
  • AWS Managed services in private VPC with Zero Trust principles
  • AWS IAM role-based access control
  • AES-256 encryption at rest with AWS-managed keys
  • TLS 1.3 encryption in transit
  • SSL SHA-256 ECDSA Certificates
  • Weekly and point-in-time backups
  • Security background checks before hiring
  • Mandatory security training for new hires
  • Company-managed encryption, password manager, and antivirus enforcement

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