Userlens
AI-native product analytics and customer success platform that predicts churn and monitors user engagement at the account level.
About Userlens
Companies today are growing faster than ever with smaller teams. We are making it possible for these lean, AI-native companies to manage enterprise deals.
Userlens is building the AI customer success manager. Our goal is to be the CSM for every customer at every company.
Every $1-5M of new revenue requires another CSM hire. Userlens breaks that ceiling. Our agents research accounts, catch churn before it happens, and drive renewals and upsells like a top-tier CSM would.
We're at $307K ARR, growing 127% month over month, with 30 customers including Smartly (300M ARR). Over 300 CSMs are on Userlens, and 76% of them use it weekly.
Built by second-time founders who lived this problem at their last startup.
Products
AI-native product analytics and customer success platform that predicts churn months before it happens.
AI account intelligence agent that monitors every account, surfaces trends, signals, and changes proactively, and tells the team where to focus.
What customers say
“You tell a customer to do something to get the most out of your platform, and then you just hope they did it. You have no easy way to know.”
“There’s a big difference between pitching an upgrade and showing why it makes sense. When we reach out with data that proves how much value a customer is already getting, the upsell conversation becomes much more natural.”
“We used to rely heavily on anecdotal feedback after a feature launch. Now we see in real time who’s using it and who isn’t, and we can ask the right questions to both groups.”
Security and compliance
As reported by Userlens. Ask for audit reports before you buy.
- SOC 2 Type IIIn progress
- GDPRCompliant
- AWS Managed services in private VPC with Zero Trust principles
- AWS IAM role-based access control
- AES-256 encryption at rest with AWS-managed keys
- TLS 1.3 encryption in transit
- SSL SHA-256 ECDSA Certificates
- Weekly and point-in-time backups
- Security background checks before hiring
- Mandatory security training for new hires
- Company-managed encryption, password manager, and antivirus enforcement
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