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Sentiment
Track and analyze sentiment throughout calls and transcribed media to understand how customers are feeling about every aspect of your service.
What is Sentiment?
Track and analyze sentiment throughout calls and transcribed media to understand how customers are feeling about every aspect of your service.
Product typeFeedback & Experience Analytics
Pricing ·
Deployment
APINot available
What teams use Sentiment for
Medical transcription
Contact center solutions
Legal transcription
Media distribution and captioning
Media monitoring
Meeting platforms
AI voice agents
EdTech
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
ISO/IEC 27001
SOC 2 Type II
HIPAA
Encryption at rest (AES 256)
Encryption in transit (TLS 1.2 or higher)
Security Incident and Event Monitoring (SIEM)
CREST-accredited penetration testing
On-premises Kubernetes-controlled container deployment
Cloud infrastructure hosted on Azure with built-in security services
Security operations partnership with Kroll
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
