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Sentiment

Feedback and experience analytics · by Speechmatics

Track and analyze sentiment throughout calls and transcribed media to understand how customers are feeling about every aspect of your service.

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What it does

Track and analyze sentiment throughout calls and transcribed media to understand how customers are feeling about every aspect of your service.

  • Medical transcription
  • Contact center solutions
  • Legal transcription
  • Media distribution and captioning
  • Media monitoring
  • Meeting platforms
  • AI voice agents
  • EdTech
Category
Feedback and experience analytics
Built for
Media and entertainment, Healthcare and life sciences
Users
Developers building voice agents and real-time apps, Regulated enterprises needing deployment control and compliance depth, Healthcare organizations, Financial services and 1 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free plan$0

Prices as published by Speechmatics, checked Oct 2026.

Security and compliance

As reported by Speechmatics. Ask for audit reports before you buy.

  • ISO/IEC 27001Certified
  • SOC 2 Type IICertified
  • HIPAACompliant
  • Encryption at rest (AES 256)
  • Encryption in transit (TLS 1.2 or higher)
  • Security Incident and Event Monitoring (SIEM)
  • CREST-accredited penetration testing
  • On-premises Kubernetes-controlled container deployment
  • Cloud infrastructure hosted on Azure with built-in security services
  • Security operations partnership with Kroll

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