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Sidekick
AI-powered SMS assistant for deskless workers.
What is Sidekick?
AI-powered SMS assistant for deskless workers. Workers report issues by plain text, photos, or voice memos; Sidekick triages, opens work orders, routes to the right person, captures tribal knowledge into a searchable plant history, generates AI documents on demand, and delivers training modules over SMS. Managers use a web dashboard.
Product typeWorkflow Automation
Pricing ·
Deployment
APINot available
What teams use Sidekick for
Issue reporting via SMS
Work order creation and routing
Tribal knowledge capture and search
AI-generated safety procedures and FAQs
Employee training modules over text
Preventive maintenance scheduling
Asset and machine history tracking
Worker certification tracking
Onboarding over text
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
