Riviera

Voice agents and contact centers · by Riviera Inc.

AI voice agent platform for hospitality that handles guest calls, messaging, reservations, and dining orders across multiple languages and channels with workflow builder, live monitoring, and AI insights.

What it does

AI voice agent platform for hospitality that handles guest calls, messaging, reservations, and dining orders across multiple languages and channels with workflow builder, live monitoring, and AI insights.

  • Answering guest calls
  • Handling dining orders and reservations
  • Managing SMS, iMessage, email, and chat guest interactions
  • Late check-out requests
  • Spa and room service bookings
  • Multilingual guest support
  • Live call monitoring and takeover
  • Guest sentiment and trend insights
Category
Voice agents and contact centers
Built for
Hospitality and travel, Healthcare and life sciences
Users
Independent hotels, Bed & breakfasts, Full-service hotels, Hotel groups and 1 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#3 · analyze callsView ranking →

Documented feature

“surfaced automatically from every conversation.AI Insights · Last 7 daysAnalyzingTrend2h ago+34%this weekSpa requests are surgingGuests are asking about spa availability 34% more than last week. Most questions are about…”

Read product documentation
  • surfaced automatically from every conversation.AI Insights · Last 7 daysAnalyzingTrend2h ago+34%this weekSpa requests are surgingGuests are asking about spa availability 34% more than last week. Most questions are about…
    Read source · www.withriviera.com ↗

Pricing

  • Free trial$0for 14 days
    • No credit card required
  • CustomCustom
    • Quoted by their sales team

Prices as published by Riviera Inc., checked Nov 2026.

Security and compliance

As reported by Riviera Inc.. Ask for audit reports before you buy.

  • Encryption in transit and at rest
  • Role-based access controls
  • Regular security audits
  • Infrastructure monitoring

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