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Nest

Customer support agents · by Hootsuite

Social inbox and customer care within the Hootsuite suite.

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What it does

Social inbox and customer care within the Hootsuite suite.

  • Social media publishing
  • Social media monitoring
  • Social media engagement
  • Social media analytics
  • Social listening
Category
Customer support agents
Built for
Media and entertainment, Healthcare and life sciences
Users
Enterprises, Small businesses, Agencies, Government and 7 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0
  • Per seat$99/user/month
    • Billed annually

Prices as published by Hootsuite, checked Oct 2026.

Security and compliance

As reported by Hootsuite. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • SOC 3Compliant
  • ISO/IEC 27001Compliant
  • ISO/IEC 27017Compliant
  • ISO/IEC 27018Compliant
  • ISO/IEC 27701Compliant
  • FedRAMPCompliant
  • Cyber EssentialsCompliant
  • CSA STAR Level 1Compliant
  • PCI DSSCompliant
  • TX-RAMPCompliant
  • CCPA/CPRACompliant
  • GDPRCompliant
  • Annual third-party penetration testing
  • Disaster recovery plan
  • Cyber insurance
  • Data Processing Addendum (DPA)
  • Bug bounty or vulnerability disclosure program
  • Customer data deletion on request
  • Centralized IAM solution (SSO) for employee access
  • Status page
  • Privacy policy

Reviews

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