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Horizon

Customer support agents · by Sierra

Long-horizon agents that get more intelligent with every interaction, acting on signals and deciding what's next, staying with work until done across days or months.

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What it does

Long-horizon agents that get more intelligent with every interaction, acting on signals and deciding what's next, staying with work until done across days or months.

  • Customer service automation
  • Voice-based customer support
  • Long-horizon workflow orchestration
  • Agent analytics and optimization
  • Omnichannel customer engagement
Category
Customer support agents
Built for
Healthcare and life sciences, Hospitality and travel
Users
Financial services, Healthcare, Telecommunications, Media and 3 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Sierra doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Sierra. Ask for audit reports before you buy.

  • ISO/IEC 27001Compliant
  • ISO/IEC 42001Compliant
  • SOC 2 Type IICompliant
  • HIPAACompliant
  • PCI DSSCompliant
  • CSA STAR Level 1Compliant
  • FedRAMPCompliant
  • Data encryption utilized
  • Penetration testing performed
  • Unique production database authentication enforced
  • Continuity and Disaster Recovery plans tested
  • Unique account authentication enforced

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