List your company

Dialpad AI Agents

Customer support agents · by Dialpad

Autonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.

Visit website

What it does

Autonomous voice and chat agents that understand customer intent, automate common inquiries, and seamlessly escalate to human agents with full context.

  • Customer service contact center
  • Outbound sales
  • All-in-one business communications
  • Autonomous AI customer service agents
Category
Customer support agents
Users
Enterprises needing AI-powered customer communications at scale, Contact center and sales teams requiring integrated AI tooling, Businesses seeking unified calling, messaging, meetings, and support solutions
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#9 · answer domain questionsView ranking →

Documented workflow

“Dialpad AI Agents can answer routine case status questions using configured knowledge sources and workflow rules, provide clients with structured updates, and escalate interactions that require attorney or paralegal input…”

Read product documentation
  • Dialpad AI Agents can answer routine case status questions using configured knowledge sources and workflow rules, provide clients with structured updates, and escalate interactions that require attorney or paralegal input…
    Read source · www.dialpad.com ↗

Pricing

Pricing not available

We don't have pricing details for Dialpad AI Agents yet. Ask Dialpad for a quote.

Security and compliance

As reported by Dialpad. Ask for audit reports before you buy.

  • SOC 2Compliant
  • ISO/IEC 27001Compliant
  • ISO/IEC 27017Compliant
  • ISO/IEC 27018Compliant
  • PCI DSSCompliant
  • HIPAACompliant
  • NIST CSFCompliant
  • CSA STAR Level 1Compliant
  • CCPA/CPRACompliant
  • TX-RAMPCompliant
  • Access Monitoring
  • Authentication Security
  • Data Backups
  • Data Retention
  • Bot Detection
  • Code Analysis
  • Disk Encryption
  • DNS Filtering
  • Endpoint Detection & Response
  • Anti-DDoS
  • Status Monitoring
  • Asset Management Practices
  • Email Protection
  • Employee Training
  • Access Management Policy
  • Acceptable Use Policy
  • AI Use and Development Policy
  • Incident Reporting Process
  • Risk Assessments
  • Supply Chain Risk Management
  • Asset Classification
  • Asset Inventories (Hardware/Software)
  • Secure Asset Disposal
  • Data Backup/Backup Protection
  • Disaster Recovery Plan (DRP)
  • Tabletop Exercises
  • Secure Development Training
  • Security Awareness Training
  • Change Management Program
  • Configuration Management Program
  • Physical Access Security
  • Remote Telework
  • Role-Based Access Control
  • Responsible Disclosure
  • Logging

Alternatives

See the full ranking

Is this your product?

Claim it to keep details accurate and submit evidence for the next ranking review.

Claim Dialpad AI Agents