Conversation Intelligence
Discover and act on the true drivers of exceptional customer experience.
What it does
Discover and act on the true drivers of exceptional customer experience.
- Sales
- Customer Care
- Retention
- Collections
- Category
- Conversation intelligence and coaching
- Users
- Fortune 500 companies, Regulated industries
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Product insights
Evidence for this product in each industry and task.
Adoption
Who uses it?
“We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.”
Read supporting sources
We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.
Read source · cresta.com ↗Almost instantaneously we saw that something was changing and we were able to—that same day—get it resolved. Prior to Cresta, it would have taken us weeks to even identify there was an issue.
Read source · cresta.com ↗Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.
Read source · cresta.com ↗
Customer satisfaction
Are customers happy with it?
“We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.”
Read supporting sources
We’re just starting to fully understand the level of insight that we’re gaining through these incredible tools in terms of deeper understanding of the customer.
Read source · cresta.com ↗Almost instantaneously we saw that something was changing and we were able to—that same day—get it resolved. Prior to Cresta, it would have taken us weeks to even identify there was an issue.
Read source · cresta.com ↗Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.
Read source · cresta.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
Pricing
Pricing not available
We don't have pricing details for Conversation Intelligence yet. Ask Cresta for a quote.
Security and compliance
As reported by Cresta. Ask for audit reports before you buy.
- ISO/IEC 42001Certified
- PCI DSSCompliant
- ISO/IEC 27701Compliant
- Secure access and monitoring
- Vulnerability disclosure program
- Data Loss Prevention
- Encryption
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