Coach
Coaching Plans and Scorecards, a contact center's home for coaching and scoring.
What it does
Coaching Plans and Scorecards, a contact center's home for coaching and scoring.
- Sales
- Customer Care
- Retention
- Collections
- Category
- Conversation intelligence and coaching
- Users
- Fortune 500 companies, Regulated industries
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Product insights
Evidence for this product in each industry and task.
Adoption
Who uses it?
“Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.”
Read supporting sources
Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.
Read source · cresta.com ↗With Cresta, we’re able to see if agents are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results.
Read source · cresta.com ↗Cresta is looking at the behaviors we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor and track their performance.
Read source · cresta.com ↗
Customer satisfaction
Are customers happy with it?
“Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.”
Read supporting sources
Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.
Read source · cresta.com ↗With Cresta, we’re able to see if agents are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results.
Read source · cresta.com ↗Cresta is looking at the behaviors we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor and track their performance.
Read source · cresta.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
Pricing
Pricing not available
We don't have pricing details for Coach yet. Ask Cresta for a quote.
Security and compliance
As reported by Cresta. Ask for audit reports before you buy.
- ISO/IEC 42001Certified
- PCI DSSCompliant
- ISO/IEC 27701Compliant
- Secure access and monitoring
- Vulnerability disclosure program
- Data Loss Prevention
- Encryption
Alternatives
See the full rankingChorus
by ZoomInfo
#1 in Analyze calls
AI Analyst
by Cresta
#2 in Analyze calls
Auto QA
by Observe.AI
#3 in Analyze calls
ReflexAI Assure
by ReflexAI
#4 in Analyze calls
#6 in Analyze calls
proInsight
by Prodigal
#7 in Analyze calls
Is this your product?
Claim it to keep details accurate and submit evidence for the next ranking review.
Claim Coach