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CloudChat

Customer support agents · by Cloud Humans

Omnichannel customer service platform centralizing WhatsApp, Instagram, chat, email, and Facebook.

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What it does

Omnichannel customer service platform centralizing WhatsApp, Instagram, chat, email, and Facebook. Features unlimited WhatsApp boxes, native ClaudIA integration, visual automations, AI reports, and queue/team management.

  • AI customer service
  • Omnichannel customer support
  • WhatsApp customer support
Category
Customer support agents
Users
Digital companies in retail, fintech, SaaS, education, healthcare, betting, telecom, logistics, marketplaces, and energy sectors in Brazil and broader markets.
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Cloud Humans doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Cloud Humans. Ask for audit reports before you buy.

  • Access control and exclusive authentication for AI systems
  • Protection against malicious prompts (prompt injection)
  • Protection against training data poisoning
  • Monitoring and supervision of AI system operations
  • Continuous monitoring of model performance
  • Collection of event logs for AI models
  • Third-party AI tool audits
  • Customer data excluded from model training
  • Model explainability improvements

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