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ACX Platform

Customer support agents · by Ada

Deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across every channel and language.

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What it does

Deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across every channel and language. Tools for measuring, testing, coaching, and extending AI agents at scale.

  • AI customer service automation
  • Automated resolution of support inquiries
  • Omnichannel customer experience
Category
Customer support agents
Built for
Financial services and insurance
Users
Enterprise CX teams, Businesses across 85+ countries including ecommerce, financial services, gaming, health insurance, SaaS, and travel
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Ada doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Ada. Ask for audit reports before you buy.

  • SOC 2Compliant
  • AIUC-1 complianceCompliant
  • HIPAACompliant
  • GDPRCompliant
  • Built-in safeguards to minimize hallucinations with continuous monitoring for accuracy, alignment, and safe responses
  • Zero data retention policies with LLM providers
  • Independent annual penetration testing including LLMs
  • Disaster recovery and business continuity planning

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