NiCE
Provider of customer experience (CX) AI platforms, focusing on automation, workforce empowerment, and engagement orchestration.
About NiCE
Provider of customer experience (CX) AI platforms, focusing on automation, workforce empowerment, and engagement orchestration.
Products
All-in-one Customer Experience AI Platform that unifies data, AI agents, and orchestration to automate and resolve customer journeys.
Cloud voice and data services described as carrier-grade and AI-ready, providing global voice coverage for contact centers.
Product focused on AI-driven routing of customer interactions.
AI-powered tools to streamline customer service workflows and optimize operations.
Solution powered by generative AI to evaluate interactions, provide insights, and support coaching at scale.
AI companion tool delivering real-time coaching and productivity assistance to customer service agents.
Tool designed to empower supervisors with focus and productivity enhancements.
AI quality-assurance application purpose-built for emergency communications centers. It evaluates and scores recorded 911 calls against established pr
What customers say
- Copilot for Agents
Hyatt expanded its existing CXone deployment with knowledge management and Copilot for Agents to surface relevant articles during chats. NiCE reports more than 250 Copilot users across the Americas, faster information…
Case study
Security and compliance
No security details published yet
NiCE hasn't published certifications or security practices that we could find. Ask their team for audit reports.
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