MosaicVoice
AI-powered contact center solutions company offering real-time agent assist and QA solutions for contact centers in healthcare, utilities, hospitality, and BPO sectors.
About MosaicVoice
MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen
Products
Unified web-based contact center platform providing real-time agent guidance, intelligent objection handling, automated QA compliance, CRM-ready summaries, and AI-powered analyt...
Security and compliance
As reported by MosaicVoice. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- HIPAACompliant
- PCI DSSCompliant
- Hosted on AWS with multi-zone redundancy
- Logical tenant separation
- TLS 1.2+ encryption in transit
- AES-256 encryption at rest
- Continuous monitoring and threat detection
- DDoS protection for service availability
- Regular vulnerability scanning
- Third-party penetration testing
- Mandatory security training for all employees
- 24/7 monitoring and incident response
- Vendor risk assessments
- Ongoing compliance audits
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