Gainsight

With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.

We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.

We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.