Gainsight
Customer success and product experience software company.
About Gainsight
Customer success and product experience software company.
Products
One customer platform delivering Retention-as-a-Service, integrating products and agents for post-sales teams.
The leading CS solution for retention, expansion, and efficiency.
Real-time, AI-powered customer engagement insights across all conversations.
AI-native autonomous agents for customer success workflows, helping retain customers, forecast renewals, and scale coverage.
Improve user adoption with in-app engagements and meaningful product analytics.
Customer education platform to scale onboarding, boost adoption, and monetize customer education.
A hub for anytime, anywhere self-service enabling customers to learn and connect.
Connects the entire Gainsight platform to any MCP-enabled LLM, enabling users to ask questions and take action on live customer data directly within AI tools.
Integrates Skilljar and Gainsight Customer Communities into a unified ecosystem with single SSO, federated search, and embedded education widgets for user learning and community...
Transforming how businesses drive retention and growth within SAP Sales Cloud.
Digital product experience platform combining deep SaaS product analytics, in-app engagements, and surveys to drive adoption, gather insights, and improve UX at scale.
Essential features and onboarding tier to help growing businesses start and scale with Gainsight in as little as two weeks.
Leading customer success platform for retention, expansion, and efficiency.
Product analytics and in-app engagement platform that helps product teams understand user behavior, drive adoption at scale, and gather feedback with surveys.
Self-service customer community hub for anytime, anywhere access to education, peer knowledge, and support content.
Connector that links the Gainsight platform to any MCP-enabled LLM, enabling customer-aware AI interactions, actions, and insights grounded in live customer data.
What customers say
“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”
“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”
“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”
- Staircase AI
Ellucian combined Gainsight CS workflows with Staircase AI analysis of customer communications, embedding insights in Customer 360. Gainsight reports improved shared visibility and earlier risk detection, with CSMs…
Case study - Gainsight PX
TrendMiner used Gainsight Customer Success and PX to create digital-led onboarding and automate touchpoints along customer and end-user journeys. Gainsight reports that TrendMiner’s NPS increased by 35 points and initial…
Case study - Gainsight PX
Reviewpro Reputation used Gainsight Customer Success and Gainsight PX to streamline onboarding, consolidate customer data, automate risk monitoring and deliver in-app engagements. The company reports a 17% increase in…
Case study
Security and compliance
As reported by Gainsight. Ask for audit reports before you buy.
SubprocessorsAbnormal AI, Inc., Email on Acid, MaintainX, Miro, Planet
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