Enterprise voice AI platform for automated AI phone calls, serving regulated industries including healthcare, insurance, financial services, and logistics.
Enterprise voice AI platform for automated AI phone calls, serving regulated industries including healthcare, insurance, financial services, and logistics.
Enterprise AI phone call platform featuring AI voice agents with sub-200ms latency, self-hosted models, conversational pathways with guardrails, voice cloning, and telephony por...
Agent builder that generates pathways, personas, voices, and tools from plain-English descriptions.
What customers say
“Most people think Emily is a real person.”
Jake PetersBland customer
“We save thousands of dollars a day. If I have to turn it off, I cringe at how much money we'd be losing.”
CustomerBland customer
“Our product wouldn't exist if we didn't have AI to do the calls. Full stop.”
CustomerBland customer
Bland
Kin Insurance ran a paid Bland proof of concept for repetitive customer conversations, routing and multilingual outreach. Bland reports production-level performance within three to four weeks and an 18.7% improvement in…
Slash uses Bland for personalized phone and SMS support, follow-ups and contextual transfers to human agents. Bland reports more than 5,000 monthly conversations, a 13-point customer satisfaction increase and a 3%…
IHFA uses Bland to replace its phone-tree IVR, verify borrowers through APIs and route calls to the correct department. Bland reports $750,000 in annual savings and a 20% reduction in average call time.
Bland AI Adds Enhanced Conversation Controls and BYOC Support
Bland AI introduced granular controls for AI agent conversational timing, including adjustable interruptibility levels and resumption speed settings. The platform added status code routing for scheduling nodes and expanded Custom API tool capabilities to support PUT, PATCH, and DELETE REST verbs. Additionally, the platform added native support for Talkdesk and NICE CXone as Bring-Your-Own-Carrier (BYOC) SIP telephony providers. Other updates include improved SSO provider editing, enhanced voicemail behavior management for personas, and new data attachment options for Send Call actions in automations.
PartnerTalkdeskPartnerNICE CXone
New feature
Bland AI Launches CRM Integration and Simulation-Based Agent Testing
Bland AI launched automated CRM memory synchronization for HubSpot and Salesforce. The integration automatically pushes conversation summaries, identifiable entities, and deal progress to contact records and pulls existing CRM context to inform agent memory. The company also introduced evaluation agents capable of grading fully simulated conversations to identify performance regressions before deployment. Additional updates include expanded support for retrieval boosting in Web and JSON knowledge base sources, improved outbound SIP identity management, and the integration of usage-based billing data from Metronome.
