Salesforce

複数のベンダーと話をした結果、Service Cloudをベースに必要な機能を追加するのが最も現実的だという結論に達しました。Salesforceの製品は柔軟性が極めて高く、複雑な業務プロセスも実装しやすいからです。 山根 賢一氏

Understanding our customers requires a ton of data at scale. It’s important that we can examine, analyze, and activate that data to make decisions more easily. Linda West Vice President of Business Systems, Indeed Chapter 2 How Salesforce Helps Indeed Agentforce helps employers resolve onboarding issues faster to speed up job postings. Agentforce, the agentic layer on the Headless 360 platform, provides trusted, 24/7 support for employers onboarding to the Indeed platform for the first time, as well as those already using it. Agentforce autonomously answers verification questions, resolves issues, and handles administrative tasks — drastically improving efficiency and productivity. Because Agentforce can reason across Indeed’s comprehensive data, it’s more powerful than Indeed’s traditional chatbot. With unified data in Data 360, Agentforce can pull information from all of Indeed’s different systems and formats ‌— including unstructured data like articles on updating a job posting, and structured data, like an employer’s job posting history or account status.

今後3年で当社のビジネスは大きく変貌することになるでしょう。Salesforceにはこれを支え得る、大きなポテンシャルがあると感じています。 山根 賢一氏