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Hospitality & Travel

Top 10 AI tools to analyze customer feedback

Evidence ranking

  1. 1

    AI Analyst

    Adoption

    Who uses it?

    “Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.”

    Read supporting sources
    • Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.
      Read source · cresta.com ↗
    • AI Analyst is my new best friend and my early Christmas present. I'm having conversations with my conversations, and I'm able to deliver that information to my leadership team so that we can make decisions.
      Read source · cresta.com ↗

    Customer satisfaction

    Are customers happy with it?

    “It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.”

    Read supporting sources
    • It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.
      Read source · cresta.com ↗
    • I'm having conversations with my conversations, and I'm able to deliver that information to my leadership team so that we can make decisions.
      Read source · cresta.com ↗

    Value for money

    Are the benefits worth the cost?

    No data available.

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    Popularity

    How much interest does it attract?

    Coming soon

    Product-specific search-interest measurement is not available yet.

  2. 2

    Akia CRM

    Documented workflow

    “Last 30 days 62+6vs. prior period Promoters71% Passives20% Detractors9% 412 responses this period Akia reads every review, everywhere. Google, Tripadvisor, Booking, Expedia. Every new review lands in one feed, tied to the…”

    Read product documentation
    • Last 30 days 62+6vs. prior period Promoters71% Passives20% Detractors9% 412 responses this period Akia reads every review, everywhere. Google, Tripadvisor, Booking, Expedia. Every new review lands in one feed, tied to the…
      Read source · www.akia.com ↗
  3. 3

    Akia Surveys

    Documented workflow

    “Your NPS sits with everything else Akia knows. Ask her which properties slipped and what's behind it, and she reads the survey comments to tell you, right down to the reason. Meet Ask Akia 9:41 Ask Akia In the thread The…”

    Read product documentation
    • Your NPS sits with everything else Akia knows. Ask her which properties slipped and what's behind it, and she reads the survey comments to tell you, right down to the reason. Meet Ask Akia 9:41 Ask Akia In the thread The…
      Read source · www.akia.com ↗
  4. 4

    Anana

    Documented workflow

    “4pmGroupsPREV THIS WK ↑18%Group pipeline climbed 18% week over week.3 properties · $1.2M in playSynthesized from 3,412 guest messages · 189 rate checks · 417 calls ⌘K the problemYou already paid for the demand.Most of what…”

    Read product documentation
    • 4pmGroupsPREV THIS WK ↑18%Group pipeline climbed 18% week over week.3 properties · $1.2M in playSynthesized from 3,412 guest messages · 189 rate checks · 417 calls ⌘K the problemYou already paid for the demand.Most of what…
      Read source · getanana.com ↗
  5. 5

    Review Management Agent

    Documented workflow

    “Tailored responses based on order content, delivery time, errors, order history, and more. Respond to 1,000s of reviews in minutes. Centralized feedback hub Understand New & Repeat CustomerSentiment Understand how your new a…”

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    • Tailored responses based on order content, delivery time, errors, order history, and more. Respond to 1,000s of reviews in minutes. Centralized feedback hub Understand New & Repeat CustomerSentiment Understand how your new a…
      Read source · www.superorder.com ↗
  6. 6

    Riviera

    Documented workflow

    “surfaced automatically from every conversation.AI Insights · Last 7 daysAnalyzingTrend2h ago+34%this weekSpa requests are surgingGuests are asking about spa availability 34% more than last week. Most questions are about…”

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    • surfaced automatically from every conversation.AI Insights · Last 7 daysAnalyzingTrend2h ago+34%this weekSpa requests are surgingGuests are asking about spa availability 34% more than last week. Most questions are about…
      Read source · www.withriviera.com ↗
  7. 7

    Surveys & Feedback Agent

    Documented workflow

    “Agents follow-up with unhappy customers to resolve complaints. Receive instant alerts for negative feedback. Improve your Online Reputation Turn Happy Customers into Brand Advocates Agents guide satisfied customers to review…”

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    • Agents follow-up with unhappy customers to resolve complaints. Receive instant alerts for negative feedback. Improve your Online Reputation Turn Happy Customers into Brand Advocates Agents guide satisfied customers to review…
      Read source · www.superorder.com ↗
  8. 8

    TravelBox AI

    Documented workflow

    “Travel-решения Услуги Отрасли Исследования Компания Мероприятия Русский Поговорить со специалистом Travel-решения Услуги Отрасли Исследования Компания МероприятияПоговорить со специалистом Русский Обратная связьПрограммы…”

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    • Travel-решения Услуги Отрасли Исследования Компания Мероприятия Русский Поговорить со специалистом Travel-решения Услуги Отрасли Исследования Компания МероприятияПоговорить со специалистом Русский Обратная связьПрограммы…
      Read source · codegen.co.uk ↗
    • ·La coordinación proactiva de IA gestiona tareas, muestra alertas y activa procesos de recuperación antes de que los problemas se agraven. ·La inteligencia operativa predictiva mantiene cada itinerario dentro del calendario…
      Read source · codegen.co.uk ↗
    • Umfassende Feedback-Erhebung mit integrierter Anbindung an Treueprogramme Automatisierte Nachreise-Support-Workflows und zeitnahe Follow-up-Kommunikation AI Augmentation Personalisierte künftige Reiseempfehlungen, abgeleitet…
      Read source · codegen.co.uk ↗
  9. 9

    AI Supervisor

    Documented feature

    “Boost CSAT and NPS with real-time intelligence •An all-in-one "Qualtrics + business analyst" AI tool No more unwanted surveys. Travelers can simply reply to our emails with their feedback. •Receive a high-level report of…”

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    • Boost CSAT and NPS with real-time intelligence •An all-in-one "Qualtrics + business analyst" AI tool No more unwanted surveys. Travelers can simply reply to our emails with their feedback. •Receive a high-level report of…
      Read source · www.acaitravel.com ↗
  10. 10

    Console

    Documented feature

    “Trouvez des opportunités d’optimisation en accédant facilement aux données essentielles, telles que le taux de conversion, le nombre de conversations, le taux d’automatisation, le nombre de réservations directes et le score…”

    Read product documentation
    • Trouvez des opportunités d’optimisation en accédant facilement aux données essentielles, telles que le taux de conversion, le nombre de conversations, le taux d’automatisation, le nombre de réservations directes et le score…
      Read source · www.hijiffy.com ↗
    • Find opportunities for optimisation by easily accessing and browsing data, including conversion rate, number of conversations, automation rate, number of direct bookings, CSAT score, and more. Assigning agents Manage and…
      Read source · www.hijiffy.com ↗
See all products (Hospitality & Travel × Analyze Customer Feedback) · 19