Cross-industry
Top 10 AI tools to resolve it requests
Evidence ranking
- 1
Risotto
Adoption
Who uses it?
“Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first autosolves.”
Read supporting sources
Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first autosolves.
Read source · www.tryrisotto.com ↗The first real wow moment was when I watched a user go back and forth with Risotto on a Zoom issue and then solve it using only the knowledge we had uploaded.
Read source · www.tryrisotto.com ↗Risotto is so smart and convenient that it became our new support system almost immediately.
Read source · www.tryrisotto.com ↗
Customer satisfaction
Are customers happy with it?
“We were up and running in less than a week and already seeing our first autosolves.”
Read supporting sources
We were up and running in less than a week and already seeing our first autosolves.
Read source · www.tryrisotto.com ↗The first real wow moment was when I watched a user go back and forth with Risotto on a Zoom issue and then solve it using only the knowledge we had uploaded.
Read source · www.tryrisotto.com ↗11.7× Faster time to resolution with AISee how Jobber did it
Read source · www.tryrisotto.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 2
Take Control
Adoption
Who uses it?
“We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.”
Read supporting sources
We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.
Read source · www.n-able.com ↗Using N-able Take Control has probably been the central thing that allowed me to provide my customers with that confidence, that natural peace of mind that we are able to remotely connect to their machines, no matter where they are.
Read source · www.n-able.com ↗This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management.
Read source · www.n-able.com ↗
Customer satisfaction
Are customers happy with it?
“We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.”
Read supporting sources
We use it every day to remotely troubleshoot client problems, manage servers, etc. The stand alone version also works great for one time rescue sessions.
Read source · www.n-able.com ↗This product has allowed us as a company to provide better more secure remote support to companies that are not currently under our management. Another benefit is that we no longer have to send customers to an unbranded free…
Read source · www.n-able.com ↗I have eliminated the need to have three + tools in order to support clients that require remote control assistance.
Read source · www.n-able.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 3
Merlin Agent Builder
Adoption
Who uses it?
“Apollo — IT Agent deflecting 40% of tickets in two weeks, 4.95/5 CSAT.”
Read supporting sources
Apollo — IT Agent deflecting 40% of tickets in two weeks, 4.95/5 CSAT.
Read source · tray.ai ↗
Customer satisfaction
Are customers happy with it?
“Apollo — IT Agent deflecting 40% of tickets in two weeks, 4.95/5 CSAT.”
Read supporting sources
Apollo — IT Agent deflecting 40% of tickets in two weeks, 4.95/5 CSAT.
Read source · tray.ai ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 4
Acronis Cyber Protect Cloud
Adoption
Who uses it?
“We've gone from troubleshooting in an hour to five to 10 minutes, and we can migrate customers without them even noticing a change.”
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We've gone from troubleshooting in an hour to five to 10 minutes, and we can migrate customers without them even noticing a change.
Read source · www.acronis.com ↗
Customer satisfaction
Are customers happy with it?
“We've gone from troubleshooting in an hour to five to 10 minutes, and we can migrate customers without them even noticing a change.”
Read supporting sources
We've gone from troubleshooting in an hour to five to 10 minutes, and we can migrate customers without them even noticing a change.
Read source · www.acronis.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
- 5
Access Governance
Documented workflow
“Putting the AI in IAM Putting the AI in IAM Employees ask for access in Slack or Teams. Console applies the right least-privilege policy, collects approvals if needed, provisions access, schedules automatic removal, and logs…”
Read product documentation
Putting the AI in IAM Putting the AI in IAM Employees ask for access in Slack or Teams. Console applies the right least-privilege policy, collects approvals if needed, provisions access, schedules automatic removal, and logs…
Read source · www.console.com ↗
- 6
Agentic Support
Documented workflow
“Employees ask. Console takes action. IT stays in control. Employees message IT in Slack or Teams. Console understands the request, runs the right workflow, updates every system involved, and resolves it. Knowledge base…”
Read product documentation
Employees ask. Console takes action. IT stays in control. Employees message IT in Slack or Teams. Console understands the request, runs the right workflow, updates every system involved, and resolves it. Knowledge base…
Read source · www.console.com ↗
- 7
AI Service Desk
Documented workflow
“When a request needs human review, Console delivers it with the context required to decide fast and captures the decision to automate the next one. Fully enriched requests Smart routing & action Learns from every approval…”
Read product documentation
When a request needs human review, Console delivers it with the context required to decide fast and captures the decision to automate the next one. Fully enriched requests Smart routing & action Learns from every approval…
Read source · www.console.com ↗
- 8
Autonomics Platform
Documented workflow
“Our AI agents work across your business, not just your stack. IT service desk Resolve password resets, VPN issues, and access requests end to end through voice or chat, in seconds rather than in the backlog. View use case HR…”
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Our AI agents work across your business, not just your stack. IT service desk Resolve password resets, VPN issues, and access requests end to end through voice or chat, in seconds rather than in the backlog. View use case HR…
Read source · www.soundhound.com ↗
- 9
Digital Workforce
Documented workflow
“Triggered by inquiries, an Experiential AI Agent can provide face-to-face, empathetic support, automatically capturing sentiment and providing detailed summaries. IT Applications With an Experiential AI Agent, critical IT…”
Read product documentation
Triggered by inquiries, an Experiential AI Agent can provide face-to-face, empathetic support, automatically capturing sentiment and providing detailed summaries. IT Applications With an Experiential AI Agent, critical IT…
Read source · www.soulmachines.com ↗
- 10
Employee Service
Documented workflow
“What it does: Retrieves trusted knowledge, understands employee requests, and automates routine and complex workflows. HR and IT coverage: Supports HR policy questions, leave requests, onboarding, password resets, software…”
Read product documentation
What it does: Retrieves trusted knowledge, understands employee requests, and automates routine and complex workflows. HR and IT coverage: Supports HR policy questions, leave requests, onboarding, password resets, software…
Read source · www.zendesk.com ↗
