Risotto
AI-native internal support platform resolving internal support tickets with context-aware AI.
Where Risotto ranks
Current edition · updated Oct 20, 2026About Risotto
Want to apply AI to your IT Helpdesk queue? Risotto helps you grant software access, limit access/permission grants by time, serve knowledge, and get approvals from people like managers. All using natural language directly in chat (AKA "ChatOps")
IT teams spend too much time manually provisioning software and answering the same question repeatedly. We help them improve resolution times, reduce SaaS spend, and enhance security with 24/7 automated software access and IT support. Check us out at: https://www.tryrisotto.com
Products
AI-native internal support platform providing automated ticketing, IAM automation, and knowledge management across IT, HR, Finance, Legal, Security, and Engineering departments.
What customers say
“Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.”
“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”
“Our target SLA was 2 days and we’re now beating that averaging only 1 day to ticket close using Risotto.”
Gusto integrated Risotto with Jira, Slack, Confluence, and Okta to automate internal support and access provisioning. Risotto reports an average 55% ticket auto-resolution rate and 114,000 hours saved waiting for…
Case studyIronclad uses Risotto for access-request workflows, including multi-application requests and time-based access. The vendor-published body reports 90% automation of access-related IT requests and 40–50 integrated…
Case studyHazel Health replaced JIRA Assist with Risotto for Slack-based IT support and round-the-clock answers. This 2025 vendor-published story reports deflection rising from 3–5% to over 20% within the first few months.
Case study
Security and compliance
As reported by Risotto. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- HIPAACertified
- PCI DSSCompliant
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