Omni Insights Platform
Analytics platform for speech and text conversations across all languages and channels, co-developed with Google EMEA AI & Data team and powered by Google Vertex AI, BigQuery, and Looker. Consists of two parts: Insights for transformation strategy building and Quality Assurance for contact center performance monitoring.
What it does
Analytics platform for speech and text conversations across all languages and channels, co-developed with Google EMEA AI & Data team and powered by Google Vertex AI, BigQuery, and Looker. Consists of two parts: Insights for transformation strategy building and Quality Assurance for contact center performance monitoring.
- Contact center automation with voice and text AI agents
- Conversation analytics and insights across channels
- Employee self-serve GenAI bot building
- Contact center quality assurance and performance monitoring
- AI-assisted communication transformation strategy
- Category
- Conversation intelligence and coaching
- Built for
- Financial services and insurance
- Users
- Enterprise contact centers, Retail companies, Banking and finance companies, Insurance companies and 1 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing isn't published
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Security and compliance
As reported by Yosh.AI. Ask for audit reports before you buy.
- GDPRCompliant
- Technical and organizational measures per GDPR Articles 24 and 32
- Data secured against unlawful access, interception, destruction, loss, damage, or alteration
- Confidentiality, integrity, and availability of data processing ensured
- Standard contractual clauses for data transfers outside the EEA
- System cookies required for secure website operation
- Partners and third-party service providers adhere to adopted security and privacy requirements
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