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Universal IT Assistant
AI IT support assistant for resolving employee IT issues and incidents.
What is Universal IT Assistant?
AI IT support assistant for resolving employee IT issues and incidents.
Product typeIT Support & Operations
Pricing ·
Deployment
APINot available
What teams use Universal IT Assistant for
HR Service Delivery
IT Support
Finance Operations
Procurement
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2
ISO/IEC 27001
HIPAA
ISO/IEC 42001
EU AI Act
NIST AI RMF
AES-256-GCM encryption at rest
TLS 1.2+ encryption in transit
AWS KMS key management with optional bring-your-own-key (BYOK) for regulated workloads
SAML 2.0 and OAuth 2.0 SSO & MFA support
Native integration with Microsoft Entra ID, Okta, Google Workspace, and any standards-compliant IdP
AWS WAF at the edge
Tamper-evident audit trails
Mandatory code review before production
Third-party penetration testing with reports available under NDA
Permissions inherited from source systems (SharePoint, Workday, ServiceNow, AD, and 200+ others) with no parallel permissions table
Data purged on request, fully erased within a defined window after contract termination
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
