Elythea Voice AI Platform

What it does

• Member outreach at scale
• Two-way voice conversations
• Warm transfers
• CAHPS survey automation
• Health Risk Assessments
• Redetermination reminders
• Care coordination calls
• Work requirement compliance

Category

Voice agents and contact centers

Users

Managed care plans, State governments, BPOs, Medicare Advantage organizations and 3 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by Elythea. Ask for audit reports before you buy.

• SOC 2 Type ICompliant
• SOC 2 Type IIIn progress
• HIPAACompliant

• Encryption at rest
• Encryption in transit
• Production key management
• Multi-availability zone deployment
• Database backups
• ePHI backup and restore testing
• ePHI preservation during system changes
• Business continuity and disaster recovery plan
• Emergency operations continuity
• Centralized log collection and monitoring
• Login attempt monitoring
• Continuous monitoring
• Intrusion detection
• Vulnerability scanning and remediation
• Patch management
• Penetration testing
• Web application firewall
• Least-privilege access for production infrastructure
• Quarterly access reviews
• Production access management
• Infrastructure authentication
• Incident response procedures
• HIPAA incident response policy
• Security incident logging
• Security and privacy risk management
• Annual risk assessment
• Cybersecurity insurance
• Environment and tenant segmentation
• Environment separation
• Secure development procedures
• Source code change approval
• Source code access controls
• Employee background checks
• Termination access revocation
• Employee confidentiality agreements
• Employee code of conduct acknowledgment
• Security awareness training
• ePHI privacy training
• Anti-malware protection
• Removable media controls
• Secure workstation configuration
• Mobile device management
• Firewall rule management
• Network architecture documentation
• Network firewall
• Secure connection requirements
• Visitor management policy
• Cloud provider physical access review
• Asset management
• Secure media disposal
• Technology asset inventory
• Customer data deletion
• Data retention and deletion policy
• Data classification and access control
• Baseline configuration management
• Vendor confidentiality and privacy agreements
• Vendor management program
• Contractual security commitments
• Contractor compliance flow-down
• Annual security policy acknowledgment
• Internal audit program
• Customer notification for major changes
• Material system change communication
• Capacity and performance monitoring
• Customer support availability
• Change management
• Information security officer designation
• Information security policies
• IT leadership committee meetings
• Whistleblower mechanism
• Annual strategic planning
• HIPAA documentation retention
• HIPAA Security Rule policy acknowledgment
• Security documentation availability
• Security concern resolution

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