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Survey123 / ArcGIS Service Request Integration
Live ArcGIS Survey123 integration with field-level mapping.
What is Survey123 / ArcGIS Service Request Integration?
Live ArcGIS Survey123 integration with field-level mapping. Voice AI extracts structured intake from calls, validates addresses against ArcGIS geocoding, submits feature objects via REST API, and sends confirmation SMS with traceable reference numbers.
Product typeGovernment Operations
Pricing · Enterprise Custom
Deployment
APIAvailable
What teams use Survey123 / ArcGIS Service Request Integration for
311 call automation
Constituent services automation
After-hours phone coverage
Service request intake
Multi-department call routing
Multilingual government communication
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
Encryption in transit and at rest
Role-based access control (least-privilege)
Internal access controls and audit logs
Internal incident response processes
Ongoing environment monitoring
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
