Conversation Intelligence

What it does

• Enterprise customer support
• Voice and chat automation
• Fortune 500-scale operations

Category

Conversation intelligence and coaching

Users

Fortune 500 companies, B2C enterprises

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by Cignara. Ask for audit reports before you buy.

• SOC 2 Type IICompliant
• SOC 2 Type ICompliant

• Encryption in transit
• Encryption at rest
• Role-based access control
• Mandatory multi-factor authentication for production systems
• Continuous monitoring, logging, and alerting on production infrastructure
• Multi-availability zone deployment
• Intrusion detection
• Web application firewall
• Vulnerability scanning and remediation
• Penetration testing
• Secure software-development practices and code review
• Incident response procedures with documented breach notification commitments
• Vendor risk-management and contractual security requirements for sub-processors
• Customer data deletion
• Data retention and deletion policy
• Data classification and access control
• Production key management
• Least-privilege access for production infrastructure
• Access control procedures
• Session timeout enforcement
• Asset management
• Technology asset inventory
• Secure media disposal
• Database backups
• Business continuity and disaster recovery plan
• Emergency operations continuity
• Capacity and performance planning
• Capacity and performance monitoring
• Change management
• Material system change communication
• Customer notification for major changes
• Cloud provider physical access review
• Configuration management
• Baseline configuration management
• Centralized log collection and monitoring
• Cybersecurity and data privacy governance
• Information security policies
• Whistleblower mechanism
• Information security officer designation
• Organizational structure documentation
• Security roles and responsibilities
• Employee background checks
• Disciplinary process
• Contractor background checks
• Performance evaluations
• Employee confidentiality agreements
• Customer support availability
• Third-party vendor management program
• Contractual security commitments
• Vendor confidentiality and privacy agreements
• Contractor confidentiality agreements
• Security awareness training
• Security documentation availability
• Annual security policy acknowledgment
• IT leadership committee meetings
• Annual risk assessment
• Cybersecurity insurance
• Secure engineering and architecture
• Environment and tenant segmentation
• Source code access controls
• Source code change approval
• Secure development procedures
• Patch management

Reviews

• 

  ZoomInfo Chorus AI

  by ZoomInfo Technologies LLC

  Conversation intelligence platform that captures and analyzes customer calls, meetings, and emails to create visibility, drive process and behavior changes, and deliver bottom-l...

• 

  Coaching

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  Scalable, continuous, and measurable rep improvement.

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  Maive

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  AI assistant for residential roofing sales reps that provides real-time coaching, appointment grading on custom playbooks, automated note-taking, and job-spec handoff to product...

• 

  Sybill AI Sales Assistant

  by Sybill Inc.

  AI sales assistant that captures call context, generates meeting summaries and briefs, automates email follow-ups and CRM updates, provides deal inspection, coaching, and compet...

• 

  Nomi

  Real-time AI coaching platform for sales teams, providing live objection handling, conversation intelligence, and CRM updates.

• 

  Knode AI Sales Coaching Platform

  by Knode AI

  Agentic selling and coaching platform that analyzes 100% of recorded sales calls, builds data-backed scorecards, tracks seller performance, and delivers actionable coaching to d...