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CTM Platform

Advertising and personalization · by CallTrackingMetrics, LLC

Unified call tracking, conversation analytics, lead management, and contact-center platform for tracking calls, texts, forms, and chats with AI-powered insights, routing, and workflow automation.

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What it does

Unified call tracking, conversation analytics, lead management, and contact-center platform for tracking calls, texts, forms, and chats with AI-powered insights, routing, and workflow automation.

  • Call tracking and marketing attribution
  • Conversation intelligence and analytics
  • Lead management and sales acceleration
  • Omnichannel communication routing
  • Form tracking and consent management
  • Custom developer solutions via API and lambda functions
Category
Advertising and personalization
Built for
Technology and software, Healthcare and life sciences
Users
Digital agencies, Home services companies, Healthcare and medical service providers, eCommerce businesses and 3 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free to start$0
    • First month's plan fees waived
    • Usage charges apply
  • Subscription$60/month
    • Billed every 2 years + usage

Prices as published by CallTrackingMetrics, LLC, checked Oct 2026.

Security and compliance

As reported by CallTrackingMetrics, LLC. Ask for audit reports before you buy.

  • HIPAACompliant
  • ISO 9001Compliant
  • ISO/IEC 27001Compliant
  • TLS encryption for data in transit
  • Encrypted volumes for stored data (recordings, transcriptions, log files, call data)
  • Audit logging of call recording access/modification by user, IP address, and timestamp
  • Two-factor authentication
  • Automatic timeouts
  • Role-based access controls with per-field restrictions by user group
  • Dedicated servers (exclusive to CTM, not shared with outside companies)
  • Secure notifications with sensitive field removal
  • Secured audio recording URLs requiring designated logins and secondary PINs
  • Automated and manual PII redaction from call, text, and form records
  • Automated redaction of credit card, Social Security, and phone number data from transcriptions and recordings
  • Consent tracking via FormReactor with opt-in/opt-out and account-wide DNC/DNT lists
  • Spam detection and blocking with suspicious pattern reporting to carriers
  • Physical security: round-the-clock surveillance, multi-factor authentication, redundancy zones, secure logging

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