Loading the SOTA2 catalog…
CTM Platform
Unified call tracking, conversation analytics, lead management, and contact-center platform for tracking calls, texts, forms, and chats with AI-powered insights, routing, and wo...
What is CTM Platform?
Unified call tracking, conversation analytics, lead management, and contact-center platform for tracking calls, texts, forms, and chats with AI-powered insights, routing, and workflow automation.
Product typeAdvertising & Personalization
Pricing$65/mo billed yearly + usage · Subscription, Usage Based
Deployment
APINot available
What teams use CTM Platform for
Call tracking and marketing attribution
Conversation intelligence and analytics
Lead management and sales acceleration
Omnichannel communication routing
Form tracking and consent management
Custom developer solutions via API and lambda functions
Rankings
Appears in these rankings
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
Sign in to reviewLoading community reviews…
Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
HIPAA
ISO 9001
ISO/IEC 27001
TLS encryption for data in transit
Encrypted volumes for stored data (recordings, transcriptions, log files, call data)
Audit logging of call recording access/modification by user, IP address, and timestamp
Two-factor authentication
Automatic timeouts
Role-based access controls with per-field restrictions by user group
Dedicated servers (exclusive to CTM, not shared with outside companies)
Secure notifications with sensitive field removal
Secured audio recording URLs requiring designated logins and secondary PINs
Automated and manual PII redaction from call, text, and form records
Automated redaction of credit card, Social Security, and phone number data from transcriptions and recordings
Consent tracking via FormReactor with opt-in/opt-out and account-wide DNC/DNT lists
Spam detection and blocking with suspicious pattern reporting to carriers
Physical security: round-the-clock surveillance, multi-factor authentication, redundancy zones, secure logging
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.