CallTrackingMetrics, LLC
Call tracking, attribution, contact-center, and conversation analytics platform that tracks calls, texts, forms, and chats with AI-powered insights for routing, conversions, and ROI attribution.
About CallTrackingMetrics, LLC
Call tracking, attribution, contact-center, and conversation analytics platform that tracks calls, texts, forms, and chats with AI-powered insights for routing, conversions, and ROI attribution.
Products
Unified call tracking, conversation analytics, lead management, and contact-center platform for tracking calls, texts, forms, and chats with AI-powered insights, routing, and wo...
Form tracking and consent management tool that adds consent language and checkboxes into online forms, tracks opt-in with each form submission, and triggers workflows based on f...
Open API with comprehensive documentation, interactive reference guide, Python example application, and custom lambda functions for building personalized solutions, integrating...
What customers say
“Any kind of feedback we have around features we want to see is met with enthusiasm. The team’s ability to continue to innovate and build the program to fit the needs of their clients has been amazing.”
“It’s amazing what data can do – not only are we able to hone our strategy and spend time working on the ads that really work, but we can also improve our engagements with clients by monitoring conversation quality and intelligently routing their calls. Once we integrate call tracking into our client’s marketing campaigns, they can generally expect to see conversions increase by 25 to 30 percent.”
“The ability for our agents to log in from home, and for us to monitor call queues and live agent productivity, has been a no-brainer for us. CTM makes it so much easier to see who’s available. If there’s a live call in the queue, agents can hop in and answer.”
- CTM Platform
10Xfive uses CTM call queues, routing, recordings and live listening to support its sales center and coach agents. CTM reports that the agency's call answer rate rose from 80% to well over 95%.
Case study - CTM Platform
Coalmarch uses CTM for client call attribution, lead-quality reporting and remote phone operations. CTM reports that Coalmarch used its open API to connect PestPac and PestRoutes, linking call sources to leads, sales and…
Case study - CTM Platform
Captain Dave’s uses CTM tracking numbers, softphone, reporting and recordings to evaluate advertising and coach remote agents. CTM reports that its conversion rate improved from 25% to 35% as the team refined its…
Case study
Security and compliance
As reported by CallTrackingMetrics, LLC. Ask for audit reports before you buy.
- HIPAACompliant
- ISO 9001Compliant
- ISO/IEC 27001Compliant
- TLS encryption for data in transit
- Encrypted volumes for stored data (recordings, transcriptions, log files, call data)
- Audit logging of call recording access/modification by user, IP address, and timestamp
- Two-factor authentication
- Automatic timeouts
- Role-based access controls with per-field restrictions by user group
- Dedicated servers (exclusive to CTM, not shared with outside companies)
- Secure notifications with sensitive field removal
- Secured audio recording URLs requiring designated logins and secondary PINs
- Automated and manual PII redaction from call, text, and form records
- Automated redaction of credit card, Social Security, and phone number data from transcriptions and recordings
- Consent tracking via FormReactor with opt-in/opt-out and account-wide DNC/DNT lists
- Spam detection and blocking with suspicious pattern reporting to carriers
- Physical security: round-the-clock surveillance, multi-factor authentication, redundancy zones, secure logging
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