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CallTrackingMetrics, LLC
Call tracking, attribution, contact-center, and conversation analytics platform that tracks calls, texts, forms, and chats with AI-powered insights for routing, conversions, and ROI attribution.
- Founded
- Not disclosed
- Headquarters
- Not disclosed
- Company size
- Not disclosed
- Products tracked
- 3
Products by CallTrackingMetrics, LLC
Pricing for CallTrackingMetrics, LLC
Subscription, Usage Based
This is the broad commercial model reported for CallTrackingMetrics, LLC. Product-level terms are listed below when available.
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly + usage
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly
Trust profile
Security and compliance
HIPAA
ISO 9001
ISO/IEC 27001
TLS encryption for data in transit
Encrypted volumes for stored data (recordings, transcriptions, log files, call data)
Audit logging of call recording access/modification by user, IP address, and timestamp
Two-factor authentication
Automatic timeouts
Role-based access controls with per-field restrictions by user group
Dedicated servers (exclusive to CTM, not shared with outside companies)
Secure notifications with sensitive field removal
Secured audio recording URLs requiring designated logins and secondary PINs
Automated and manual PII redaction from call, text, and form records
Automated redaction of credit card, Social Security, and phone number data from transcriptions and recordings
Consent tracking via FormReactor with opt-in/opt-out and account-wide DNC/DNT lists
Spam detection and blocking with suspicious pattern reporting to carriers
Physical security: round-the-clock surveillance, multi-factor authentication, redundancy zones, secure logging