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CallTrackingMetrics, LLC
Call tracking, attribution, contact-center, and conversation analytics platform that tracks calls, texts, forms, and chats with AI-powered insights for routing, conversions, and ROI attribution.
- Founded
- Not disclosed
- Headquarters
- Not disclosed
- Company size
- Not disclosed
- Products tracked
- 3
Products by CallTrackingMetrics, LLC
Rankings
Appears in these rankings
Customer voice
Customer testimonials
Quotes published on CallTrackingMetrics, LLC's official website.
Any kind of feedback we have around features we want to see is met with enthusiasm. The team’s ability to continue to innovate and build the program to fit the needs of their clients has been amazing.
It’s amazing what data can do – not only are we able to hone our strategy and spend time working on the ads that really work, but we can also improve our engagements with clients by monitoring conversation quality and intelligently routing their calls. Once we integrate call tracking into our client’s marketing campaigns, they can generally expect to see conversions increase by 25 to 30 percent.
The ability for our agents to log in from home, and for us to monitor call queues and live agent productivity, has been a no-brainer for us. CTM makes it so much easier to see who’s available. If there’s a live call in the queue, agents can hop in and answer.
Customer outcomes
Case studies
Selected customer stories from CallTrackingMetrics, LLC.
Pricing for CallTrackingMetrics, LLC
Subscription, Usage Based
This is the broad commercial model reported for CallTrackingMetrics, LLC. Product-level terms are listed below when available.
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly + usage
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly
- Pricing model
- Subscription, Usage Based
- Starting price
- $65/mo billed yearly
Trust profile
Security and compliance
HIPAA
ISO 9001
ISO/IEC 27001
TLS encryption for data in transit
Encrypted volumes for stored data (recordings, transcriptions, log files, call data)
Audit logging of call recording access/modification by user, IP address, and timestamp
Two-factor authentication
Automatic timeouts
Role-based access controls with per-field restrictions by user group
Dedicated servers (exclusive to CTM, not shared with outside companies)
Secure notifications with sensitive field removal
Secured audio recording URLs requiring designated logins and secondary PINs
Automated and manual PII redaction from call, text, and form records
Automated redaction of credit card, Social Security, and phone number data from transcriptions and recordings
Consent tracking via FormReactor with opt-in/opt-out and account-wide DNC/DNT lists
Spam detection and blocking with suspicious pattern reporting to carriers
Physical security: round-the-clock surveillance, multi-factor authentication, redundancy zones, secure logging