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Zoom

AI-first work platform providing video meetings, chat, phone, webinars, whiteboard, contact center, AI services, and collaboration tools.

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About Zoom

AI-first work platform providing video meetings, chat, phone, webinars, whiteboard, contact center, AI services, and collaboration tools.

Industries served

Products

  • My Notes

    Meetings & Transcription

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    AI note taker capturing insights and action items across Zoom, Teams, Google Meet, WebEx, in-person, and mobile conversations.

  • Zoom AI Services

    Model APIs & GatewaysFree plan

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    Suite of enterprise-grade developer APIs that transcribe, translate, and summarize non-Zoom media without the cost of building in-house infrastructure.

  • Scribe API

    Speech & Audio ModelsFree plan

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    Speech-to-text API offering Fast Sync and Batch Transcription services with enterprise-grade accuracy, word-level timestamps, speaker diarization, and support for customer-suppl...

  • Translator API

    Model APIs & GatewaysFrom $7.50

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    Text translation API supporting synchronous and batch translation across multiple languages, powered by Zoom's LLM technology.

  • Summarizer API

    Model APIs & GatewaysFrom $0.40

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    Summarization API that turns documents, transcripts, and text into intelligent summaries with adjustable length, flexible JSON output, and proven accuracy.

  • Zoom Business Services

    Meetings & TranscriptionCustom pricing

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    Suite of tools for customer engagement, sales, and marketing, including contact center, events, and webinars.

  • ZoomMate

    General AI AssistantsFree plan

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    AI teammate that analyzes, learns, and acts on your conversations to complete your work.

What customers say

“We feel [agents will] have a friend sitting on their shoulder... helping them deal with issues, identifying opportunities for upsell, and ensuring every customer engagement reflects past interactions and insights.”
CustomerZoom customer
“The combination of smarter routing, faster resolution, and the ability to personalize support has led to more satisfied fans.”
CustomerZoom customer

  • Zoom reports that Flex uses its collaboration platform across a global workforce, with more than 170,000 employees using Zoom Chat daily and a Phone migration reducing infrastructure by 50–70%.

    Case study

  • Zoom reports that AccioJob embedded Meeting and Video SDKs for classes and interviews and used Webinars for events. Automating scheduling and recording workflows reportedly saved upwards of 300 hours monthly.

    Case study

  • Zoom reports that Cricut unified customer support with Zoom CX, including Contact Center and Virtual Agent, reducing call abandonment by 90% and achieving 50% self-service containment.

    Case study

Security and compliance

As reported by Zoom. Ask for audit reports before you buy.

  • ISO/IEC 27001Certified
  • ISO/IEC 27017Certified
  • ISO/IEC 27701Certified
  • SOC 2 Type IICertified
  • SOC 2Certified
  • CSA STAR Level 2Certified
  • Cyber Essentials PlusCertified
  • IRAPCertified
  • CCPA/CPRACertified
  • GDPRCompliant

SubprocessorsAha!, CareSwift, CodeRabbit, Conveo, EarnIn, Edexia, Fastmail, Fluently, Graphcore, PatternFast, Turing College, XBOW, Acai Travel, Polimorphic, LogicGate, Buildots

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