Zoom

AI-first work platform providing video meetings, chat, phone, webinars, whiteboard, contact center, AI services, and collaboration tools.

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Founded: 2012
Headquarters: San Jose, CA
Company size: Not disclosed
Products tracked: 7

Products by Zoom

7 products

My NotesAI note taker capturing insights and action items across Zoom, Teams, Google Meet, WebEx, in-person, and mobile conversations.0.00 reviewsMeetings & Transcription

Zoom AI ServicesSuite of enterprise-grade developer APIs that transcribe, translate, and summarize non-Zoom media without the cost of building in-house infrastructure.0.00 reviewsModel APIs & Gateways

Scribe APISpeech-to-text API offering Fast Sync and Batch Transcription services with enterprise-grade accuracy, word-level timestamps, speaker diarization, and support for customer-suppl...0.00 reviewsSpeech & Audio Models

Translator APIText translation API supporting synchronous and batch translation across multiple languages, powered by Zoom's LLM technology.0.00 reviewsModel APIs & Gateways

Summarizer APISummarization API that turns documents, transcripts, and text into intelligent summaries with adjustable length, flexible JSON output, and proven accuracy.0.00 reviewsModel APIs & Gateways

Zoom Business ServicesSuite of tools for customer engagement, sales, and marketing, including contact center, events, and webinars.0.00 reviewsMeetings & Transcription

ZoomMateAI teammate that analyzes, learns, and acts on your conversations to complete your work.0.00 reviewsGeneral AI Assistants

Rankings

Appears in these rankings

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Across industriesTake Meeting Notesvia My Notes#10Voice & Conversations

Customers of Zoom

Aha!Technology & Software CareSwiftHealthcare & Life Sciences CodeRabbitTechnology & Software ConveoTechnology & Software EarnInFinancial Services & Insurance EdexiaEducation FastmailConsumer FluentlyEducation GraphcoreTechnology & Software PatternFastRetail & Ecommerce Turing CollegeEducation XBOWTechnology & Software

Customer voice

Customer testimonials

Quotes published on Zoom's official website.

We feel [agents will] have a friend sitting on their shoulder... helping them deal with issues, identifying opportunities for upsell, and ensuring every customer engagement reflects past interactions and insights.

Customer testimonialOriginal

The combination of smarter routing, faster resolution, and the ability to personalize support has led to more satisfied fans.

Customer testimonialOriginal

We had outstanding creative talent, but our technology framework was holding us back.

Customer testimonialOriginal

Customer outcomes

Case studies

Selected customer stories from Zoom.

Case study

Cricut — How Cricut slashed abandonment rates by 90% with Zoom.

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Case study

Oxfordshire County Council transformed its resident services by replacing outdated legacy systems with Zoom Contact Center, achieving a 55% reduction in wait times.

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Case study

AI in Higher Education: How the Royal College of Art is Driving Creativity and Collaboration with Zoom

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Pricing for Zoom

Usage Based, Subscription, Enterprise Custom

This is the broad commercial model reported for Zoom. Product-level terms are listed below when available.

My NotesAI note taker capturing insights and action items across Zoom, Teams, Google Meet, WebEx, in-person, and mobile conversations.

Pricing model: Usage Based

Zoom AI ServicesSuite of enterprise-grade developer APIs that transcribe, translate, and summarize non-Zoom media without the cost of building in-house infrastructure.

Pricing model: Usage Based, Subscription
Entry option: Free plan
Starting price: Prepaid credits usable across all AI Services; developer pricing at https://zoom.us/pricing/developer

Scribe APISpeech-to-text API offering Fast Sync and Batch Transcription services with enterprise-grade accuracy, word-level timestamps, speaker diarization, and support for customer-suppl...

Pricing model: Usage Based
Entry option: Free plan
Starting price: Uses prepaid credits across all AI Services; no product-specific price displayed

Translator APIText translation API supporting synchronous and batch translation across multiple languages, powered by Zoom's LLM technology.

Pricing model: Usage Based
Entry option: Free plan
Starting price: $7.50 per 1M characters

Summarizer APISummarization API that turns documents, transcripts, and text into intelligent summaries with adjustable length, flexible JSON output, and proven accuracy.

Pricing model: Usage Based
Entry option: Free plan
Starting price: $0.40 per 1M (unit truncated in source evidence)

Zoom Business ServicesSuite of tools for customer engagement, sales, and marketing, including contact center, events, and webinars.

Pricing model: Enterprise Custom

ZoomMateAI teammate that analyzes, learns, and acts on your conversations to complete your work.

Pricing model: Per Seat
Entry option: Free plan
Starting price: Plans starting at /month/user (exact starting amount not displayed on product page; pricing details at https://zoom.us/pricing/aic)

Trust profile

Security and compliance

ISO/IEC 27001

ISO/IEC 27017

ISO/IEC 27701

SOC 2 Type II

SOC 2

CSA STAR Level 2

Cyber Essentials Plus

IRAP

CCPA/CPRA

GDPR