Typewise AG
Enterprise-grade AI customer service platform that cuts handling time 50%.
Where Typewise AG ranks
Current edition · updated Oct 20, 2026About Typewise AG
Typewise is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations—no flowcharts, no code. You can safely simulate changes and roll them out step by step.
Fortune 500 brands such as Unilever and DPD use Typewise to cut support effort by 50%+ while increasing CSAT and NPS. With 200+ integrations, Typewise reads from and writes to CRM, ERP, and other systems to fully resolve cases, handing off to humans only where they add the most value. Hybrid intelligence enables partial hand-offs, review-before-send, and context-preserving resumption—so teams stay in control.
Operate natively within Typewise Ticketing, with optional integrations into your existing CRM or helpdesk systems such as Zendesk, Salesforce, or Freshdesk, and enhance agents with a CRM-embedded copilot. A company-specific AI language model keeps every interaction on-brand. EU-hosted and ISO 27001 certified, Typewise delivers measurable ROI in weeks—so you can start small and scale automation with confidence.
Products
Multi-agent orchestration layer that sits above your systems, connecting channels, policies, and actions.
AI communication assistant that suggests text completions and personalized greetings to streamline customer service communication and improve efficiency.
AI SDK for businesses.
What customers say
“Quality improvement and efficiency through Typewise. Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking.”
“Check out what our clients are saying about us.”
“The AI program has fundamentally changed the way we handle customer queries.”
- AI Assistant
DPD Switzerland uses Typewise's communication assistant for text predictions, corrections and reusable snippets within its customer-service systems. Typewise reports 20–30% time savings per email response after rollout.
Case study - AI Assistant
Planzer uses Typewise's AI Communication Assistant for sentence suggestions, corrections and multilingual text snippets. Typewise reports a 17% increase in customer-service efficiency and approximately 210 working hours…
Case study - AI Agent Platform
Beurer uses Typewise's AI Platform to orchestrate service agents integrated with Salesforce. Typewise reports 70% AI coverage, resolution above 90% on autonomously handled cases, and a reduction in manual-ticket handling…
Case study
Security and compliance
As reported by Typewise AG. Ask for audit reports before you buy.
- ISO/IEC 27001Certified
- GDPRCompliant
- PCI DSSCompliant
- encryption_at_rest
- encryption_in_transit
- multi_factor_authentication
- access_logging
- pii_masking
- zero_data_retention
- continuous_vulnerability_scanning
- annual_penetration_testing
- vendor_risk_assessment
- disaster_recovery
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