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Scritch
Scritch builds AI agents for veterinary medicine, providing an AI veterinary receptionist that handles appointment scheduling, client phone calls, and pet care communication 24/7 for veterinary practices.
- Founded
- 2023
- Headquarters
- San Francisco
- Company size
- Not disclosed
- Products tracked
- 1
Products by Scritch
Customer voice
Customer testimonials
Quotes published on Scritch's official website.
We are so glad we hired Emily [Scritch’s AI receptionist] as part of our CSR team! As a private practice, we take pride in building relationships with our clients and patients. Emily allows our CSRs to be fully present for clients who walk into the office, instead of being tied up on phone calls. She also helps our team take care of clients who call with urgent or complex needs, while she handles routine and time-consuming tasks like new client data entry—tasks that would otherwise create endless voicemails, frustrating both clients and staff alike. Since bringing Emily onto our CSR team, the number of calls that our human team needs to take has decreased by over 50%.Given Emily's ability to use our phone system and PIMS just as a human CSR would, it allows us to feel like we have another human team member on staff. She not only interacts with clients by completing tasks like scheduling appointments and emailing medical records, but also leaves us messages and tasks requiring follow-up like prescription requests. We treat Emily like any other team member and include her in our 360 reviews that we perform at 3 and 12 months of employment.Thanks to Emily working 24/7, clients feel relieved that they can call at 3am when their pet wakes them up vomiting, and Emily lets them know if we have an appointment that day and schedules it if so. She also allows us to fill any open spots from cancellations that happen after hours which really makes a difference to the bottom line. By the time we are back in the office, we are able to start the week with a full schedule and work through tasks that she has left for our staff.
Since bringing Emily [Scritch’s AI receptionist] onto our CSR team, the number of calls that our human team needs to take has decreased by over 50%.
What used to be a solid 4‑star experience is now a joyful 5‑plus–star service that we are truly proud of.
Pricing for Scritch
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Contact Scritch for current plans, volume pricing, and enterprise terms.
Trust profile
Security and compliance
No compliance claims have been published for this company.
State-specific compliance laws for medical records management