Prepared

have caused so many challenges for 9-1-1 that companies have built solutions to address the problem.With staffing down, accidental calls rising, and overall call volume rising around the country, can AI represent a possible salve?Download this free toolkit by filling out the form below to find out! AI has begun to penetrate the realm of public safety, with companies beginning to incorporate AI-powered solutions into their offerings. 9-1-1, in particular, has become a hotbed for new applications of AI. Day after day, call after call, telecommunicators listen to people’s worst moments and navigate emergencies with calm to dispatch an appropriate and effective response. Amidst the call to call chaos, the International Academies of Emergency Dispatch (IAED) highlights that agency staffing has reached crisis levels. Amplifying the issue, modern consumer technology has caused a boom in the amount of accidental 9-1-1 calls, jamming up the emergency line and pulling telecommunicators away from real emergencies.

The summary that Assistive Call-Taking creates is just so clean. It's transcribing the call, so even if we didn't catch every detail of what the caller was saying while handling radios, we could go back and document all of the details, and it creates the summaries for us. It makes our narratives cleaner and more descriptive.

It was a game-changer to focus fully on managing the critical incident and supporting our officers, knowing that Prepared was handling all non-emergency calls in the background, without dispatchers having to interrupt their work by putting callers on hold just to stop the ringing and distractions.