PolyAI
Enterprise platform where dialog agents get built, run, adapt, and iterate in real time. The proprietary model, Raven, is trained on 1B+ enterprise conversations.
About PolyAI
Enterprise platform where dialog agents get built, run, adapt, and iterate in real time. The proprietary model, Raven, is trained on 1B+ enterprise conversations.
Products
One platform to build, run, adapt, and govern dialog agents at enterprise scale, for every builder.
The world's only voice-first omnichannel CX platform.
Ask questions in plain language and get answers about customer interactions.
What customers say
“With PolyAI’s Analyst Agents, we can ask questions in plain language and get answers right away. This gives us a clear view of what’s happening across our customer interactions and helps us make smarter, faster decisions to improve our service.”
“I was really taken aback by how accurate and natural the virtual agent was. PolyAI fits the bill for our desire to continue to innovate and make sure technology barriers are as low as possible to get patients as engaged as possible.”
“When we heard PolyAI’s solution in Croatian, we knew that was what we wanted for our customers. Our customers can now get information quickly in their local language, and I’m really proud of what we’ve created together.”
- Agentic Dialog Platform
SafeRide Health uses PolyAI's Agentic Dialog Platform to manage its ride-management agent, Steven. PolyAI reports one million calls handled monthly and 47,000 agent hours saved on authentication.
Case study - Case study
Carter's uses PolyAI voice and web-chat agents for order support, refunds, FAQs and callbacks. PolyAI reports 60% less seasonal hiring, estimated annual hiring savings above $1 million and 80% chat resolution without…
Case study - Case study
Atos deployed a PolyAI voice assistant to answer banking-service FAQs and route complex requests to staff. PolyAI reports a 30% reduction in agent call volumes and round-the-clock automated support.
Case study
Security and compliance
As reported by PolyAI. Ask for audit reports before you buy.
- SOC 2Compliant
- SOC 2 Type IICompliant
- HIPAACompliant
- PCI DSSCompliant
- ISO 9001Compliant
- Cyber EssentialsCompliant
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