Open
Unified AI customer support platform that automates support across chat, email, voice, and outbound channels with enterprise-grade accuracy, security, and human handoff.
Where Open ranks
Current edition · updated Oct 20, 2026- Ranked #3Recommend next actionsAcross industries · Identify feature gap + product-led upsell · 18 products reviewed
- Ranked #5Maintain knowledge basesAcross industries · Knowledge Gap Detection · 6 products reviewed
- Ranked #6Provide phone supportAcross industries · Open Platform · 19 products reviewed
- Ranked #8Provide written supportAcross industries · Open Platform · 44 products reviewed
About Open
Unified AI customer support platform that automates support across chat, email, voice, and outbound channels with enterprise-grade accuracy, security, and human handoff.
Products
AI agent that resolves 77% of support tickets across voice, chat, email, WhatsApp, social, and outbound channels with human handoff.
Visual agentic workflow builder with agent actions on every API and 50+ pre-built playbooks.
Cloud telephony stack with local numbers in 100+ countries, recording, transcription, and SIP trunking.
Auto-ingest docs and articles, surface gaps automatically, and learn from every resolved ticket.
Built-in Voice of Customer and customer insights with auto Jira tickets and trend analysis.
Complete AI-first helpdesk platform with built-in ticketing, macros, SLAs, routing, reporting, and unlimited agent seats.
AI-personalized multi-channel sequences with bulk imports, response branching, and full API.
AI agent for HubSpot Service Hub.
Use Open AI agent directly in Freshdesk helpdesk.
AI agent for Twilio Flex.
AI detects when customers ask for premium features and triggers product-led upsell offers at the moment of need.
Use Open AI agent directly in Intercom helpdesk.
AI agent for Salesforce.
Use Open AI agent directly in Zendesk helpdesk.
What customers say
- Open Helpdesk
Open reports migrating about 61,000 historical tickets, 28,000 contacts and 148 knowledge articles for Aqqo’s two-brand helpdesk. The rebuild was nearly complete on day 27 of a 30-day evaluation; live launch was still…
Case study - Case study
OTO deployed Open’s AI agent for tracking, shipping-rate comparisons, returns, integration setup and billing queries. Open reports 77% support automation while maintaining customer satisfaction above 90%, with complex…
Case study - Case study
OTO deployed Open’s AI agent for tracking, shipping-rate comparisons, returns, integration setup and billing queries. Open reports 77% support automation while maintaining customer satisfaction above 90%, with complex…
Case study
Security and compliance
As reported by Open. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- ISO/IEC 27001Certified
- HIPAACompliant
- PCI DSSCompliant
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
- Data isolated to customer tenant
- Customer data never trains shared models
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