Lorikeet

About Lorikeet

Products

• Lorikeet

  Customer Support AgentsFrom $2,100/month

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  AI agents resolving customer issues end-to-end across voice, chat, email, SMS, and WhatsApp — processing refunds, updating accounts, querying CRM data, and closing tickets witho...

  • #1 in Provide written supportFinancial services and insurance · 14 products reviewed83
  • #2 in Provide phone supportFinancial services and insurance · 19 products reviewed83

What customers say

• Eucalyptus uses Lorikeet for skills-based ticket routing based on topics, customer tone and complexity, including escalation of medically urgent inquiries. The vendor reports a 10-percentage-point CSAT increase after…

  Case study

• Amber uses Lorikeet's triage workflow to route time-sensitive support requests using its existing assignment logic. The vendor-published story reports 99% routing accuracy and describes iterative workflow improvements…

  Case study

• easykind uses Lorikeet for patient-email triage and a round-the-clock FAQ agent called Buddie, integrated with Salesforce Service Cloud. The vendor reports email response times falling 92%, from 24 hours to roughly two,…

  Case study

Security and compliance

As reported by Lorikeet. Ask for audit reports before you buy.

• SOC 2 Type IICompliant
• ISO/IEC 27001Compliant
• HIPAACompliant
• GDPRCompliant

• Data encryption utilized
• Encryption key access restricted
• Unique account authentication enforced
• Production application access restricted
• Penetration testing performed (August 2025)
• Continuity and Disaster Recovery plans established and tested
• Configuration management system established
• Asset disposal procedures utilized
• Portable media encrypted
• Employee background checks performed
• Control self-assessments conducted
• Customer data deleted upon leaving
• Data classification policy established
• Data retention procedures established