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CompaniesLevel AI

Level AI

Level AI is an artificial intelligence platform designed to enhance contact center operations. It provides real-time agent assistance, automated QA, and conversation intelligence tools to help customer support teams improve performance, compliance, and customer experience.

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Founded: 2019
Headquarters: Mountain View, CA
Company size: Not disclosed
Products tracked: 12

Products by Level AI

12 products

Agent AssistReal-time guidance for live agents.0.00 reviewsAgent Assist & Quality

AI Virtual AgentConversational AI handling end-to-end tasks.0.00 reviewsCustomer Support Agents

AgentGPTA generative AI platform trained on organizational data to deliver real-time answers and reduce average handle time.0.00 reviewsAgent Assist & Quality

Agent Screen RecordingCaptures screen content and audio to identify effort and friction in real time.0.00 reviewsAgent Assist & Quality

Agent CoachingTargeted, evidence-backed development for agents.0.00 reviewsAgent Assist & Quality

Auto-QAAutomated quality assurance that scores 100% of interactions against QA and compliance rubrics without sampling.0.00 reviewsAgent Assist & Quality

Voice of the CustomerQuantifies customer sentiment and classifies contacts into a hierarchy.0.00 reviewsFeedback & Experience Analytics

AnalyticsAI-powered analytics that extract omnichannel insights from unstructured voice, chat, and email data.0.00 reviewsFeedback & Experience Analytics

iCSATAnalyzes 100% of interactions to infer customer satisfaction scores without surveys using generative AI.0.00 reviewsFeedback & Experience Analytics

AI WorkersAutonomous agents acting across workflows for tasks such as coaching plan generation and research.0.00 reviewsAgent Assist & Quality

Level AI PlatformThe core Level AI platform offering a full suite of AI-native applications for customer experience including QA, coaching, and analytics.0.00 reviewsAgent Assist & Quality

Level AI Voice AIA voice AI platform unifying high-accuracy speech recognition, expressive neural text-to-speech, and real-time voice agent capabilities.0.00 reviewsVoice Agents & Contact Centers

Pricing for Level AI

Contact Level AI for current plans, volume pricing, and enterprise terms.

Trust profile

Security and compliance

SOC 2

Product portfolio

Markets

Customer Service12 People & HR1

Company details Public record

Website: thelevel.ai
Deployment

Online profiles4

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