Level AI

Level AI is an artificial intelligence platform designed to enhance contact center operations. It provides real-time agent assistance, automated QA, and conversation intelligence tools to help customer support teams improve performance, compliance, and customer experience.

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Founded: 2019
Headquarters: Mountain View, CA
Company size: Not disclosed
Products tracked: 12

Products by Level AI

12 products

Agent AssistReal-time guidance for live agents.0.00 reviewsAgent Assist & Quality

AI Virtual AgentConversational AI handling end-to-end tasks.0.00 reviewsCustomer Support Agents

AgentGPTA generative AI platform trained on organizational data to deliver real-time answers and reduce average handle time.0.00 reviewsAgent Assist & Quality

Agent Screen RecordingCaptures screen content and audio to identify effort and friction in real time.0.00 reviewsAgent Assist & Quality

Agent CoachingTargeted, evidence-backed development for agents.0.00 reviewsAgent Assist & Quality

Auto-QAAutomated quality assurance that scores 100% of interactions against QA and compliance rubrics without sampling.0.00 reviewsAgent Assist & Quality

Voice of the CustomerQuantifies customer sentiment and classifies contacts into a hierarchy.0.00 reviewsFeedback & Experience Analytics

AnalyticsAI-powered analytics that extract omnichannel insights from unstructured voice, chat, and email data.0.00 reviewsFeedback & Experience Analytics

iCSATAnalyzes 100% of interactions to infer customer satisfaction scores without surveys using generative AI.0.00 reviewsFeedback & Experience Analytics

AI WorkersAutonomous agents acting across workflows for tasks such as coaching plan generation and research.0.00 reviewsAgent Assist & Quality

Level AI PlatformThe core Level AI platform offering a full suite of AI-native applications for customer experience including QA, coaching, and analytics.0.00 reviewsAgent Assist & Quality

Level AI Voice AIA voice AI platform unifying high-accuracy speech recognition, expressive neural text-to-speech, and real-time voice agent capabilities.0.00 reviewsVoice Agents & Contact Centers

Customer voice

Customer testimonials

Quotes published on Level AI's official website.

I get a lot of questions cross-functionally. So, if someone on our food science team says, 'Hey, have we been hearing XYZ?' So I use workers to simply go in and ask, 'Hey, have we been hearing customers say XYZ?' And then trying to write the prompt in a way that it's gonna be most successful and then just feeling really confident with that.

Customer testimonialOn Auto-QAOriginal

We’ve been using Gladly to identify key topics and then integrating those insights with our internal data. However, when it comes to highlighting trends and patterns, this process is still extremely manual for my team and me.

Customer testimonialOn Auto-QAOriginal

I love how it provides specific examples of the trend that it’s calling out—sometimes that’s incredibly helpful to say, ‘Here’s what customers are saying, and here’s an example call to listen to.’ That’s been really impactful for us.

Customer testimonialOriginal

Customer outcomes