kapa.ai
AI assistant platform for technical documentation that indexes content across 30+ sources to deliver enterprise-ready AI assistants answering complex technical questions with citations.
Where kapa.ai ranks
Current edition · updated Oct 20, 2026About kapa.ai
AI assistant platform for technical documentation that indexes content across 30+ sources to deliver enterprise-ready AI assistants answering complex technical questions with citations.
Products
AI assistant platform indexing 30+ content sources to deliver enterprise-ready AI assistants that accurately answer complex technical questions out of the box.
Embeddable AI assistant that searches a knowledge base, runs queries, and takes actions for users inside a product, using ready-made components or headless hooks.
Frontend-first TypeScript SDK for building product copilots, including knowledge retrieval, tool calling, and analytics.
Provides AI agents with grounded product knowledge via a Retrieval API, SDK, and hosted MCP server, enabling one tool call for context across 30+ sources.
Data ingestion layer connecting 30+ technical knowledge sources including websites, code repos, wikis, and documentation.
Deployment integrations for self-serve AI agents across channels including website widgets, Slack, Discord, Zendesk, support forms, and MCP.
What customers say
“on bottom right corner): https://www.prisma.io/docs(b) Prisma Discord CommunityPrisma recently added Discord to their list of platforms where users can congregate and engage with the Prisma team. Kapa is deployed on this Discord community. Community members can ask kapa questions in the #ask-ai channel and find meaningful responses that unblocks them and helps them move forward in their journey towards adopting Prisma products in their own applications.Check out the Prisma Discord and kapa integration live here: https://pris.ly/discord————THE RESULTSKapa.ai handles more than +10k Prisma developer questions every monthAfter going live in 2023, Kapa now answers +10k developer questions every month for the team across Prisma deployments. This creates a number of benefits for the team.Increased Product Adoption: Kapa has enabled the Prisma team to continue innovating in ways to grow their community and user base, with Head of Developer Connections, Petra Donka, commenting that Kapa has been”
“As a best practice, Mapbox also suggests users in their auto-response after contacting Mapbox support to check out the 'Developer AI Assistant' for immediate help with any questions. Mapbox even fill in the question and shares the response as a giphy. ————THE FUTUREOptimizing developer experience and enabling new use casesUsing AI to enhance developer engagement and support will remain a strategic priority for Mapbox as they continue their growth journey, bolstered by their recent $280 million Series E investment from Softbank.”
“We've seen fantastic results with Kapa.ai, recently achieving a 30% monthly reduction in support tickets and significant productivity gains for our Technical Support Engineers. Kapa.ai now handles over 11,000 questions monthly from developers via our public documentation, in-app assistance, and Discord community.”
- Case study
Coralogix connected Slack, Jira, Notion and documentation to a shared Kapa knowledge base for employees and customer self-service. Kapa reports more than 155,000 internal questions and over 48,000 hours saved from…
Case study - Case study
Cortex connected Kapa to Zendesk tickets and Slack escalation channels before expanding to its documentation site. Kapa reports 18,000+ technical queries answered and 3,861 hours saved answering repetitive technical…
Case study - In-Product Agent
Mapbox deployed Kapa in its documentation and logged-in account application, drawing on shared public and private knowledge. Kapa reports 30% fewer monthly support tickets from paid users and 175,000+ questions answered…
Case study
Security and compliance
As reported by kapa.ai. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- GDPRCompliant
- Model AgnosticCompliant
- AES-256 encryption at rest
- TLS 1.2+ encryption in transit
- Role-Based Access Control (RBAC)
- PII detection and masking
- Training opt-outs with LLM providers
SubprocessorsAirbyte, Mastra, Trigger.dev, Zep
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