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AI assistant platform for technical documentation that indexes content across 30+ sources to deliver enterprise-ready AI assistants answering complex technical questions with citations.
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Customer voice
Quotes published on kapa.ai's official website.
on bottom right corner): https://www.prisma.io/docs(b) Prisma Discord CommunityPrisma recently added Discord to their list of platforms where users can congregate and engage with the Prisma team. Kapa is deployed on this Discord community. Community members can ask kapa questions in the #ask-ai channel and find meaningful responses that unblocks them and helps them move forward in their journey towards adopting Prisma products in their own applications.Check out the Prisma Discord and kapa integration live here: https://pris.ly/discord————THE RESULTSKapa.ai handles more than +10k Prisma developer questions every monthAfter going live in 2023, Kapa now answers +10k developer questions every month for the team across Prisma deployments. This creates a number of benefits for the team.Increased Product Adoption: Kapa has enabled the Prisma team to continue innovating in ways to grow their community and user base, with Head of Developer Connections, Petra Donka, commenting that Kapa has been
As a best practice, Mapbox also suggests users in their auto-response after contacting Mapbox support to check out the 'Developer AI Assistant' for immediate help with any questions. Mapbox even fill in the question and shares the response as a giphy. ————THE FUTUREOptimizing developer experience and enabling new use casesUsing AI to enhance developer engagement and support will remain a strategic priority for Mapbox as they continue their growth journey, bolstered by their recent $280 million Series E investment from Softbank.
We've seen fantastic results with Kapa.ai, recently achieving a 30% monthly reduction in support tickets and significant productivity gains for our Technical Support Engineers. Kapa.ai now handles over 11,000 questions monthly from developers via our public documentation, in-app assistance, and Discord community.
Customer outcomes
Selected customer stories from kapa.ai.
This is the broad commercial model reported for kapa.ai. Product-level terms are listed below when available.
Trust profile