An agentic AI automation platform for contact center interactions, patient scheduling, and payment collections.
What customers say
“What impressed me the most with IntelePeer was their ability to deliver what we asked quickly. Also, the support and transparency that their Managed Solutions team provided have been invaluable. The relationship is very partnership orientated, and we know that later down the road, there will be other opportunities that they will help us capitalize on. Honestly, IntelePeer’s reliability only makes us want to expand our relationship further.”
CustomerSmartAgent™ customer
“From a communication perspective, our ability to reach the consumer on the channels they want is absolutely imperative. Nobody reads their mail anymore, and it is harder to reach people via email. We knew SMS was the future of interfacing with customers — we just need to right platform.”
CustomerSmartAgent™ customer
“We’ve saved approximately two thousand dollars per day since this platform started.”
CustomerSmartAgent™ customer
Secure Transportation implemented IntelePeer’s Communications Automation Platform for customer communications and ride dispatch. IntelePeer reports a 50% reduction in customer hold times and improved messaging…
IntelePeer Receives 2026 Voice AI Technology Excellence Award
IntelePeer's SmartAgent Appointment Scheduler was awarded the 2026 Voice AI Technology Excellence Award by CUSTOMER magazine. The recognition highlights the solution's ability to help healthcare organizations optimize the appointment lifecycle by automating scheduling, confirmations, and waitlist management through conversational AI. Use cases, such as those by California Medical Business Services, demonstrated improvements in operational efficiency, reduced no-show rates, and increased patient satisfaction, leading to a measured return on investment.
MentionedTMCCustomerCalifornia Medical Business Services
Award
IntelePeer Named Diamond Winner in 2026 Pinnacle Awards
IntelePeer was named a Diamond winner in the 2026 Pinnacle Awards for Healthcare in the Advancement of AI in Healthcare category. The company was recognized for its platform's ability to embed governance and auditability into AI deployments within clinical and operational healthcare environments. Organizations utilizing the platform have reported outcomes including up to 50% increases in call answer rates, 25% reductions in patient no-shows, and measurable financial gains, such as the $8 million in revenue recovered by 42 North Dental over nine months.
