Surfaces patterns, uncovers root causes, and offers tips on how to update your policies to improve support performance, based on the success metrics you choose.
“At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month*, partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang,Co-Founder at DoorDashGiga customer
Security and compliance
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SOC 2 Type IICompliant
ISO/IEC 42001Compliant
ISO/IEC 27001Compliant
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Giga launched the Giga CLI, a development tool that allows users to manage Giga agents, tickets, testing suites, configuration, and deployments directly from the command line. The tool, distributed as part of a Python SDK package, enables developers to handle agent operations, validate configurations, and run tests locally through a terminal. It is designed to integrate into existing CI/CD workflows and scripting processes, replacing the need for console-based management.
