Industry suite for banks and credit unions bundling eGain AI Knowledge Hub, Sales Advisor, compliance automation, and AI Agent for banking across branches, contact centers, and...
Complimentary expert-led assessment evaluating AI readiness of enterprise content across correctness, completeness, consistency, compliance, and structure.
What customers say
“says the project’s Lead Business Owner. The eGain self-service portal has led to a decrease in contact center traffic. Consequently, the agency projected a 21% decrease in customer service costs adding up to $6.5 million of savings within 3 years. Further, management ROI review concluded that their assumptions about productivity gains”
CustomereGain customer
“for consistency in information across agents and channels that increase answer accuracy and reduce turnaround time. The organization also implemented seamless escalation from self-service to agent-assisted eGain Chat™ for real-time resolutions. Web collaboration technologies improve resolution speed and citizen satisfaction more than any other channel. Results”
CustomereGain customer
“Company Over the last fifty years, this US-based global, multichannel retailer of classically styled apparel, swimwear, outerwear, and luggage has built its name on trust, quality, and reliability of its products and services. Its brand is distributed nationally through one of the world’s largest department store chains, sold in free standing stores, and shipped to online customers. Challenge The company identifies its main goal as:”
CustomereGain customer
Security and compliance
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COUNTRY Financial Recognized as 2026 Insurance Luminary
eGain customer COUNTRY Financial was named a recipient of the PropertyCasualty360 2026 Insurance Luminaries award in the category of Excellence in Customer Experience for Insurance Carriers. The award recognizes the company's commitment to delivering high-quality client experiences through its investment in AI-powered knowledge management. COUNTRY Financial has utilized the eGain AI Knowledge Hub for ten years to centralize its enterprise knowledge platform, enabling representatives to provide accurate and consistent client guidance.
eGain Named a Leader in Gartner Magic Quadrant for Knowledge Management Systems
eGain has been named a Leader in the inaugural Gartner Magic Quadrant for Knowledge Management Systems for Customer Service. This report evaluates vendors providing infrastructure software for customer service knowledge management. Gartner's research team highlighted the importance of governed knowledge as a foundation for enterprise AI. eGain’s platform, which includes the AI Knowledge Hub and the developer platform eGain Composer, supports global enterprises in automating customer service operations with a focus on auditability and compliance.
