Dovetail
Dovetail is a customer intelligence platform that turns fragmented customer feedback into decision-ready intelligence across organizations.
Where Dovetail ranks
Current edition · updated Oct 20, 2026About Dovetail
Dovetail is a customer intelligence platform that turns fragmented customer feedback into decision-ready intelligence across organizations.
Products
Automatic analysis to turn feedback into structured intelligence
Classify raw data into ideas and identify emerging issues
Visualize customer trends alongside key business metrics
AI-powered chat for querying customer data with cited answers, charts, and video highlights
Transform customer signals into intelligent, automated action across tools
Generates structured, evidence-grounded deliverables from workspace data—PRDs, VoC reports, sales briefs, and executive summaries
What customers say
“For us, the value of Dovetail is efficiency. And with the AI features, it means we can extract more value from the existing customer data that we already have. It’s very powerful and has changed the way we work.”
“Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers.”
“We’re able to bring customer intelligence to decision-makers and product leaders really quickly, and then share it across our design community. Dovetail has been a real game-changer for us.”
- AI Chat
Dovetail reports that CNH used AI tagging and AI Chat to analyze more than 100 interviews for a combine software and display update. Customer evidence informed a decision to refine the product before launch rather than…
Case study - AI Chat
Dovetail reports that Bower centralizes recordings from four research programs and uses Chat to query its research library with citations to original clips. Engineers use customer evidence in feature discussions, and…
Case study - AI Channels 2.0 (Beta)
Dovetail reports that AWS teams use Channels to cluster feedback into themes and track changes over time. Contextual Chat lets teams query their datasets and trace answers to source evidence within a shared research…
Case study
Security and compliance
As reported by Dovetail. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- ISO/IEC 27001Certified
- HIPAACompliant
- SOC 2Compliant
- SSO (Enterprise)
- Data retention controls (Enterprise)
- PII redaction (text, audio, video)
- Two-factor authentication
SubprocessorsUserbrain
Is this your company?
Claim the profile to keep facts current, answer buyers and submit evidence for the next ranking review.
Claim Dovetail