Avoca AI
AI workforce for service businesses providing always-on agents that answer calls, fill job boards, and support service teams.
Where Avoca AI ranks
Current edition · updated Oct 20, 2026About Avoca AI
AI workforce for service businesses providing always-on agents that answer calls, fill job boards, and support service teams.
Products
AI CSR (Responder) answers calls, texts, and chats 24/7, schedules emergency services, manages inquiries, and escalates urgent requests.
Easy self-service booking for customers.
AI Web Chat answers visitor questions, qualifies leads, and books restoration jobs 24/7 directly into ServiceTitan and other CRMs.
Speed to Lead product initiates outbound communications to prospective customers across voice, text, email, and web channels.
Outbound AI runs personalized drip campaigns, follow-ups, and re-engagement to keep customers engaged and fill job boards without adding staff.
AI Coach scores customer interactions against company rubrics, surfaces coaching opportunities, reclassifies misclassified calls, and provides performance dashboards.
Call and booking analytics tracking KPIs, per-CSR breakdowns, and performance trends by rep, campaign, or location.
What customers say
“It's allowed us to retain more of our CSRs and also grow them into other roles so they can actually become even more valuable to the organization.”
“The best decision I've ever made for the business.”
- Web Chat
Brody Pennell uses Avoca for call handling, chat, web scheduling, campaigns, lead response, and call scoring, with booking capacity read from ServiceTitan. Avoca reports booking rates reaching 90% and Coach saving the…
Case study - Web Chat
Top Flight Electric deployed Avoca Responder and WebChat for round-the-clock calls and web inquiries. Avoca reports booking rates increasing from 10% to 75%, $175,000 in additional revenue, and four technicians hired to…
Case study - Simple Scheduler
HL Bowman deployed Avoca for inbound calls, rapid web-lead response, outbound follow-up, and scheduling. Avoca reports a 100% call answer rate, 70% year-over-year revenue growth, and cost per conversion declining from…
Case study
Security and compliance
As reported by Avoca AI. Ask for audit reports before you buy.
- SOC 2Certified
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