Aisera

BDO Canada has handled more than 3,200 IT requests with Aisera Assistant – and 84% of them were auto-resolved right away. That’s thousands of tickets that never reached our service desk, saving us valuable time and money every single day.

The OneTouch® Assistant has been a game-changer for our customer support team. With Aisera Assistant, we can now quickly resolve customer inquiries in seconds through self-service. It’s amazing how Aisera’s AI agents can automate our customers’ requests while delivering personalized and humanized conversational experiences at scale.

With Aisera Assistant by our side, we’ve embarked on a transformative journey, experiencing a surge in productivity and unparalleled user satisfaction. Its distinct domain-specific language, finely-tuned for Rail Transportation, has ignited a wave of auto-resolutions, elevated self-service capabilities, and heightened overall accuracy, setting a new standard for efficiency in the industry.