Aisera
Aisera provides an AI Agent Platform for enterprise agentic AI, enabling businesses to automate tasks and workflows across IT, HR, customer service, and other domains.
About Aisera
Aisera provides an AI Agent Platform for enterprise agentic AI, enabling businesses to automate tasks and workflows across IT, HR, customer service, and other domains.
Products
Personal companion to get work done.
AI Workflow Builder.
Deliver magical experiences to boost agent productivity.
Pre-trained domain-specific LLMs for Enterprise to increase accuracy and reduce hallucinations, grounded in your data.
AI for IT service desk.
AI for ITOps.
AI for IT Service Management (ITSM).
AI Customer Service.
What customers say
“BDO Canada has handled more than 3,200 IT requests with Aisera Assistant – and 84% of them were auto-resolved right away. That’s thousands of tickets that never reached our service desk, saving us valuable time and money every single day.”
“The OneTouch® Assistant has been a game-changer for our customer support team. With Aisera Assistant, we can now quickly resolve customer inquiries in seconds through self-service. It’s amazing how Aisera’s AI agents can automate our customers’ requests while delivering personalized and humanized conversational experiences at scale.”
“With Aisera Assistant by our side, we’ve embarked on a transformative journey, experiencing a surge in productivity and unparalleled user satisfaction. Its distinct domain-specific language, finely-tuned for Rail Transportation, has ignited a wave of auto-resolutions, elevated self-service capabilities, and heightened overall accuracy, setting a new standard for efficiency in the industry.”
- Aisera Assistant
LifeScan uses Aisera Assistant as its OneTouch Assistant for round-the-clock customer self-service, troubleshooting and order management. Aisera reports automation of 65% of incoming support requests, $2.2 million saved…
Case study - Aisera Assistant
BDO Canada deployed EVA using Aisera Assistant to automate employee IT requests, including software provisioning and account troubleshooting. Aisera reports 84% auto-resolution, 72% improved productivity and projected…
Case study - Aisera Assistant
Omnitrax uses Aisera Assistant in webchat and Microsoft Teams for employee IT support, automating software provisioning, hardware requests and ticket management. Aisera reports 70% auto-resolution, 10,000 user hours…
Case study
Security and compliance
As reported by Aisera. Ask for audit reports before you buy.
- ISO/IEC 27001Certified
- CSA STAR Level 1Certified
- SOC 2Compliant
- HIPAACompliant
- PCI DSSCompliant
- GDPRCompliant
- CCPA/CPRACompliant
- AES-256 encryption at rest
- TLS 1.2+ encryption in transit
- PII/PCI/PHI anonymization
- Role-based permissions enforcement
- Safeguards against prompt injections, data poisoning, and model manipulation
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