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Customer Support Interaction research benchmarks · SOTA2 Research

Customer Support Interaction

Benchmarks

Dataset NameSOTA MethodSort

Dataset NameSOTA methodMetricTrendResultsLast Updated

τc-Bench Telecom Ours (test)

claude-sonnet-4.6

72Pass@1

11

May 28, 2026

τ-Bench Telecom Verified (test)

94Pass@1

11

May 28, 2026

τc-Bench Retail Ours (test)

61Pass@1

11

May 28, 2026

τ-Bench Retail Verified (test)

92Pass Rate

11

May 28, 2026

τc-Bench Airline Ours (test)

claude-sonnet-4.6

64Pass@1

11

May 28, 2026

τ-Bench Airline Verified (test)

82Pass@1

11

May 28, 2026

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τ-Bench τc-Bench

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