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Customer Service research benchmarks · SOTA2 Research

Customer Service

Benchmarks

Dataset NameSOTA MethodSort

Dataset NameSOTA methodMetricTrendResultsLast Updated

TauBench-Telephony (TBTel)

LLM-guided spec search

90.5Accuracy

8

May 19, 2026

TauBench (TauB)

LLM-guided spec search

91.8Accuracy

8

May 19, 2026

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