Urgency Prediction on ITSM tickets (test)
76.53AccuracyFine-tuned Transformer
Evaluation Results
| Method | Links | ||||
|---|---|---|---|---|---|
| Fine-tuned TransformerRuntime Device=CPU, RAM Usage=5.33GB, Inference Time=0.8 seconds2025.11 | 76.53 | 70.22 | 0.8624 | 0.7869 |
Loading the SOTA2 catalog…