Tactic classification on Customer-service conversations
84.14Tactic F1ELECTRA
Evaluation results
| Method | Links | ||
|---|---|---|---|
| ELECTRAMethod=EARS2026.06 | 84.14 | 84.41 | |
| DeBERTaMethod=EARS2026.06 | 83.8 | 83.97 | |
| RoBERTaMethod=EARS2026.06 | 83.35 | 83.8 | |
| RoBERTaMethod=Transformer2026.06 | 81.32 | 82.09 | |
| DeBERTaMethod=Transformer2026.06 | 80.92 | 81.34 | |
| ELECTRAMethod=Transformer2026.06 | 80.67 | 81.21 | |
| GPT-4Method=LLM Few-shot2026.06 | 70.94 | 72.13 | |
| Qwen2-72BMethod=LLM Few-shot2026.06 | 66.97 | 68.7 | |
| GPT-4Method=LLM Zero-shot2026.06 | 64.87 | 67.12 | |
| GPT-NeoX-20BMethod=LLM Few-shot2026.06 | 64.51 | 66.97 | |
| Llama-3.1-8BMethod=LLM Few-shot2026.06 | 62.11 | 63.07 | |
| Qwen2-72BMethod=LLM Zero-shot2026.06 | 53.51 | 59.16 | |
| GPT-NeoX-20BMethod=LLM Zero-shot2026.06 | 51.84 | 58.03 | |
| Llama-3.1-8BMethod=LLM Zero-shot2026.06 | 38.33 | 46.48 |