IT support diagnosis and resolution on Enterprise IT support matched cases (n=60) (pilot)
11Interaction Rounds (Median)SHIELD
Evaluation Results
| Method | Links | |||||
|---|---|---|---|---|---|---|
| SHIELD2026.03 | 11 | 36.5 | 8 | 82 | 95.3 | |
| Human Support2026.03 | 18 | 2.7 | — | — | — |
Loading the SOTA2 catalog…