Customer Support Automation on Customer-level A/B Tests (online)
124.67Average Answer Time (AAT)Selective (auto)
Evaluation results
| Method | Links | ||||
|---|---|---|---|---|---|
| Selective (auto)Experiment=E2, Control=Classic bot, N/grp=77k, Days=322026.04 | 124.67 | 16 | 0.05 | -20 | |
| Selective (auto)Experiment=E3, Control=Selective (confirm), N/grp=17k, Days=72026.04 | 187.66 | 25 | 0.05 | -28 | |
| Selective (auto)Experiment=E1, Control=Human-only, N/grp=15.5k, Days=72026.04 | 227.37 | 39 | 0.05 | -42 |